ADR Operations Specialist

Bank of America; Jacksonville (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of America in the United States seeks an ADR Operations Specialist to manage end-to-end settlement tasks, processing ADR conversions across markets, and delivering accurate, timely confirmations.

You will interact daily with clients, settlement teams, and desks, while seeking to reduce manual work through automation and AI. Learn market rules to support high-value settlements in a fast-paced environment.

Qualifications

• 2+ years brokerage operations or a related degree.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to learn different settlement functions and platforms.
• In-office schedule; extended remote work isn’t supported.

Responsibilities

• Leads end-to-end resolution of complex client issues and inquiries with high monetary risk.
• Drives execution of complex financial transactions and process improvements.
• Performs QA reviews, testing, and training to ensure accuracy.
• Supports risk management, audits, and executive-level reporting.
• Updates procedures to reflect current processes and controls.

Skills

Risk Management

Written Communications

Active Listening

Attention to Detail

Critical Thinking

Oral Communications

Problem Solving

Adaptability

Collaboration

Prioritization

Education

Bachelor's degree

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for independently processing complex transactions supporting the movement of account assets and other fulfillment processing. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives and preparing executive-level reports and presentations.

LOB Job Description:

ADR Operations Specialist. This position will involve various settlement tasks that are used to process/settle multiple ADR/ORD conversions. Primary responsibility is processing/settle multiple ADR conversions across multiple different markets and platforms. There will be daily interaction via email and phone calls with clients, international settlement teams, trading desks, branch offices, and other internal Operation areas. Daily processing tasks include mitigation of firm and client risk/exposure by ensuring proper conversion bookings, approvals, consistent and clear client communication and proper prioritization around high value conversions. Associate is expected to continuously look for ways to improve processes and reduce manual work by identifying repetitive tasks, reporting, reconciliations, or other activities that could be streamlined through automation or AI. Associate will be responsible for learning and adhering to market rules and quickly grasp settlement responsibilities. Associate will be required to multi task in a high volume/value, fast paced environment all while meeting settlement needs.

Responsibilities:

• Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk
• Drives execution of complex financial and non-financial client transactions Supports process improvements, requirements, and initiatives across multiple stakeholders
• Performs quality assurance reviews, testing, and training to ensures high performance accuracy of performance metrics and quality standards
• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
• Reviews and updates written procedures to ensure accuracy
• Supports operational team projects and production of executive-level reports and presentations for senior management as needed

Required Qualifications:

• 2+ years related brokerage operations experience or Bachelor’s degree
• Ability to escape appropriately and obtain problem solving skills
• Solid oral & written communication skills
• Ability to independently manage small and medium sized projects
• Ability to multitask in a high volume/fast paced environment
• Ability to learn and understand different settlement functions and platforms.
• Ability to adhere to workplace excellence and LOB in office schedule. This position can’t support extended remote work.

Desired Qualifications:

• Knowledge of trade lifecycle or stock market
• Strong motivation to succeed
• Understanding of Risk & Control issues
• Prior team lead or management experience
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

• Risk Management
• Written Communications
• Active Listening
• Attention to Detail
• Critical Thinking
• Oral Communications
• Problem Solving
• Adaptability
• Collaboration
• Prioritization

Shift:

1st shift (United States of America)

Hours Per Week:

40