Marketplace Trust & Safety Policy Lead

impact.com; Seattle (WA); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

RSUs with 3-year vesting

Coursera subscription

Parental leave: 26 weeks primary or 13

Technology stipend

Gym reimbursement

Flexible PTO

Job summary

impact.com is seeking a Marketplace Trust & Safety Manager to define standards, policies, and governance across the partner ecosystem. You’ll shape communications, vet partner identities, and ensure data integrity while addressing AI-assisted promotions and brand safety considerations.

This leadership role combines policy design with operational rigor. You will collaborate with data science, enforcement, and cross-functional teams to drive risk management, transparency, and fair contracting

Qualifications

• 5+ years of experience in trust and safety, marketplace policy, operations, or related field.
• Strong SQL and BI tools
• Ability to translate policy into operational processes and guidance
• Data governance, data lifecycle, and taxonomy development experience
• Knowledge of partner vetting, identity verification, or fraud prevention in two-sided marketplaces
• Understanding of advertising models, affiliate marketing, tracking or attribution concepts, and content moderation workflows
• Knowledge of AI-generated content, including disclosure and brand safety

Responsibilities

• Define marketplace standards for behavior and content
• Own vetting criteria and partner identity processes
• Develop policies for advertising models and AI-generated content
• Drive fair contracting standards and dispute resolution
• Define data standards for marketplace assets
• Improve listing quality and data accuracy
• Collaborate with Data Science to monitor fraud trends and policy violations
• Support Trust & Safety metrics dashboards and alerts
• Coordinate with enforcement teams to optimize workflows
• Communicate policy updates to partners and advertisers
• Align governance goals with marketplace Ops, legal, engineering, and support teams
• Act as expert on data integrity, GTV, safety, and compliance outcomes

Skills

Trust & Safety

Marketplace policy

Marketplace operations

Business analysis

Platform integrity

Data governance

Stakeholder communication

AI content policy knowledge

Education

Bachelor’s degree in Business, Data Science, Economics, or related field

Master’s degree preferred

Tools

SQL

Looker

Tableau

Power BI

Python

R

Job description

impact.com is seeking a Marketplace Trust & Safety Manager to define standards, policies, and governance across the partner ecosystem. You’ll shape communications, vet partner identities, and ensure data integrity while addressing AI-assisted promotions and brand safety considerations.

This leadership role combines policy design with operational rigor. You will collaborate with data science, enforcement, and cross-functional teams to drive risk management, transparency, and fair contracting