Marketplace Operations Coordinator

Sendoso; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Marketplace Operations Coordinator to join their dynamic team. This role is pivotal in ensuring the smooth operation of the global supply chain, focusing on customer service excellence and effective vendor management. The ideal candidate will possess a blend of creativity and analytical skills, enabling them to thrive in a fast-paced environment. With a commitment to delivering exceptional experiences, this position offers the opportunity to engage with various stakeholders and contribute to innovative solutions that enhance customer satisfaction. If you are driven, detail-oriented, and eager to make a significant impact, this is the perfect opportunity for you.

Benefits

Comprehensive Medical Plans

Take-What-You-Need Time Off

Vacation Bonuses 2X/Year

401K Plan

FSA Plan

Free General Medical & Mental Health care

Volunteer Time Off

Birthday Time Off

Generous parental leave benefits

Fitness discounts through ClassPass

Qualifications

• Proven track record in customer service and vendor management.
• Ability to communicate effectively with stakeholders at all levels.

Responsibilities

• Support Marketplace Team in operations and vendor management.
• Facilitate communication with stakeholders and manage Ops tasks.

Skills

Customer Service

Interpersonal Skills

Data Analysis

Vendor Management

Technical Acumen

Communication Skills

Education

Bachelor's Degree

Tools

Microsoft Office

Google Suite

Job description

About the Role:

Sendoso is seeking a highly motivated individual who is equal parts creative and digitally savvy to support the Marketplace Team to help orchestrate our global supply chain as part of the experience for Sendoso customers.

The Marketplace Operations Coordinator is a data and ops centric role that will engage with key stakeholders and vendor partners to ensure the expedient process, management and delivery of goods and services to our customers. You will focus on providing key support to the Marketplace Team in all aspects of the Ops process including understanding product capabilities, troubleshooting any customer queries and delivering best practices. The ideal candidate has a background in customer service with a history of success and providing an exceptional customer experience.

Who You Are:

• A self motivated, driven individual with a serious eye for detail.
• Ability to interact and collaborate with key stakeholders within customer organizations.
• Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels.
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks.
• Technical acumen.
• Ability to explain complex concepts in a simple and concise manner.

Your Typical Day:

• Work closely with the Marketplace Team to provide key support in Marketplace Ops, vendor communication and management and platform support and maintenance.
• Manage all Ops tasks to completion on time to the best of your ability.
• Facilitate clear, concise communication with key stakeholders such as vendor partners, Customer Success teams and customers.
• Update and maintain product and vendor information across multiple platforms.
• Establish and maintain vendor relationships with current and new vendors as they onboard across the globe, specific to the region assigned to you.
• Build trusted relationships with key stakeholders within customer organizations to drive successful outcomes.

Your Skills & Experience:

• Ability to interact and collaborate with key stakeholders within client organizations.
• Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels.
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks.
• Proven track record of meeting or exceeding performance goals and project deadlines.
• Proficient in Microsoft Office (Powerpoint, Excel) and/or Google Suite (Sheets, Slides).
• Ability to work independently and off own initiative.
• Customer and vendor management experience is a plus.
• Experience in data analysis and spreadsheets preferred but not required.

What We Believe:

• One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team" core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
• Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
• Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
• Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative solutions and deliver an exceptional product and experience.
• Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.

What You'll Love:

• Comprehensive Medical Plans - we’ve got you covered!
• Take-What-You-Need Time Off.
• Vacation Bonuses 2X/Year.
• 401K Plan.
• FSA Plan.
• Free General Medical & Mental Health care via Healthjoy.
• Volunteer Time Off.
• Birthday Time Off.
• Generous parental leave benefits for both birthing and non-birthing parents.
• Access to Employee Assistance Programs (EAPs).
• Fitness discounts through ClassPass.
• End-to-end family planning discounts through KindBody.
• Discounted pet insurance through Pin Paws.
• Free and discounted legal benefits through Rocket Lawyer.
• Financial wellness benefits through Morgan Stanley.

How we work:

• We work sane, sustainable and flexible working hours.
• We offer PTO, and have a genuine, supportive culture around work life balance and boundaries.
• We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.
• We provide comprehensive benefits to reward and support our employees.

Who We Are:

Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.

Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.

Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.