Marketplace Growth & Host Success Associate

Offline; Lehi (UT); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Stock options

Medical, dental, and vision insurance

Generous PTO

11 paid company holidays

401(k) plan

Infant care leave

On-site gym/showers open 24/7

Job summary

Neighbor is building the largest hyperlocal marketplace for storage and parking in the U.S. We’re VC-backed and growing fast, with a role focused on outbound outreach to hosts to optimize listings and drive growth.

You’ll set up pins, improve photos and descriptions, and coach hosts on pricing and reviews to increase occupancy and revenue. The role emphasizes phone-based communication, high-volume workflow, and cross-functional collaboration across signage, SEO, and platform enhancements.

Qualifications

• 1+ years of work experience.
• Strong attention to detail.
• Proven ability to communicate with customers professionally and in a neighborly way, especially over the phone.
• Ability to follow a process while spotting ways to improve it.
• Strong organizational skills and the ability to manage a high volume of work without significant oversight.
• Experience in a high-volume phone role (customer service, inside sales, SDR or similar)
• Interest in local SEO, marketplaces or marketing
• Experience building AI workflows Comfort with a fast-moving startup pace and a drive to grow your role

Responsibilities

• Schedule and run several dozen calls a day with hosts to create Google Maps pins for their Neighbor listings.
• Improve pin quality and performance over time with better photos, descriptions and review requests.
• Pitch hosts on Neighbor signage, send customized signs to those who opt in, and track how each sign performs.
• Coach high-potential hosts on smart pricing, strong photos, reviews and clear descriptions so their listings attract more renters.
• Be Neighbor’s front line with hosts, building relationships that keep them active and growing on the platform.
• Spot bottlenecks in our growth programs and propose fixes that make them faster and more effective

Skills

Phone communication

Attention to detail

Process adherence

High-volume work

Organizational skills

Job description

Neighbor is building the largest hyperlocal marketplace for storage and parking in the U.S. We’re VC-backed and growing fast, with a role focused on outbound outreach to hosts to optimize listings and drive growth.

You’ll set up pins, improve photos and descriptions, and coach hosts on pricing and reviews to increase occupancy and revenue. The role emphasizes phone-based communication, high-volume workflow, and cross-functional collaboration across signage, SEO, and platform enhancements.