Marketplace CX & Operations Specialist

Ledgeloungers

Houston (TX)

On-site

USD 42,000 - 64,000

Full time

8 days ago

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Job summary

Ledge is seeking a Marketplace Consumer Experience and Operations Specialist to manage third-party marketplace channels (Amazon, Costco, Wayfair, and more). You will be the main contact for customers, handling inquiries, orders, returns, and issue resolution.

You will also support online consumer reviews and comments across digital platforms to maintain a positive brand experience. You will collaborate with fulfillment, operations, and marketing teams to ensure smooth order flow, accurate

Qualifications

3+ years of customer service experience in eCommerce with Amazon marketplace support.
Strong written communication and ability to mirror brand voice across channels.
Experience navigating CRM/ERP tools and social platforms.
Proficient with Microsoft Office and Google Workspace.

Responsibilities

Handle customer inquiries via email and other channels for products, orders, returns, and support on marketplaces.
Troubleshoot order issues and provide solutions for a positive consumer experience.
Process and facilitate returns through marketplace portals and internal systems.
Own end-to-end order processing within marketplace portals and ensure accuracy and timeliness.
Coordinate with warehouse and logistics to ensure on-time shipment and resolve discrepancies.
Maintain customer records and document interactions in systems.
Monitor account health, A-to-Z claims, and performance metrics.
Collaborate with fulfillment, operations, and marketing to resolve concerns.
Monitor and respond to consumer reviews and questions across platforms.