Marketplace Customer Service Representative (Panama - Remote)

SmartBuyGlasses Optical Group; Pennsylvania; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Marketplace Customer Service Representative to join their dynamic team. This exciting role involves managing various aspects of marketplace operations, from inventory management to executing marketing strategies. The ideal candidate will thrive in a collaborative environment, possess strong communication skills, and be eager to learn. With a focus on career growth and development, this position offers a unique opportunity to contribute to the expansion of a leading eyewear e-retailer. If you're ready to take initiative and make a positive impact, this role is perfect for you.

Benefits

Performance bonuses

Free designer glasses annually

Annual/Sick Leaves

Career development/learning program

Dynamic work environment

Qualifications

• Basic knowledge of MS Excel and Google Sheets is required.
• Customer service experience is preferred for this role.

Responsibilities

• Manage marketplace stores, operations, and sales initiatives.
• Coordinate communication between logistics, customer service, and supply chain teams.

Skills

MS Excel

Google Sheets

Customer Service

Communication

Collaboration

Self-motivation

Initiative

Tools

Channel Advisor

Job description

Marketplace Customer Service Representative (Panama - Remote)

6 days ago Be among the first 25 applicants

JOB DETAILS

The Marketplace Customer Service Representative position offers an opportunity to manage multiple aspects of marketplace stores, from operational tasks to sales strategies. The role involves coordinating with various teams to ensure smooth day-to-day operations, managing inventory, executing marketing initiatives, and contributing to marketplace expansion discussions.

Qualifications

Qualifications include basic MS Excel skills, a desire for rapid career growth, fluency in English, and availability for flexible shifts. The ideal candidate should be communicative, collaborative, and eager to learn through active engagement and asking questions. Self-motivation and a positive attitude are crucial, as the role requires initiative-taking and effective teamwork within a low workload, interactive environment.

Responsibilities

• Manage multiple marketplace stores, from operations (shipping, orders, review, etc.) to sales (marketing, campaigns, ads, etc.)
• Maintain strong and regular communication with the team leader about daily operations and marketplace notifications
• Oversee day-to-day operations, coordinating internal communication between logistics, customer service, and supply chain teams, as well as external communication with partners and customers to solve any operational issues
• Manage inventory in own warehouse as well as in marketplaces warehouses e.g., FBA
• Plan and execute marketing initiatives across different platforms and channels
• Participate in discussions about marketplace strategies, identifying opportunities to expand product offerings and reach a wider audience
• Keep up-to-date with changes in the e-commerce landscape, marketplace platform policies, and industry best practices

Qualifications

• Basic knowledge of MS Excel and Google Sheets
• Channel Advisor is a plus
• Strong desire to grow their career rapidly
• Fluency in verbal and written English
• Customer service experience is preferred
• Excellent time management and documentation skills
• Availability for 30 - 40 hours a week with flexible shifts (weekends and/or evenings)

Skills & Requirements

• Communicative and collaborative
• Attentive to messages and requests
• Eager to learn more by asking questions
• Self-motivated and takes initiative without constant supervision
• Positive attitude

Company Profile
SmartBuyGlasses Optical Group is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture promoting fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership.

Core Values
We believe in the empowerment of the individual. We empower our team members by offering unique opportunities to build their skills and accelerate their careers. We give back to the communities where we operate. Through our buy-one-give-one program, we drive positive change globally, one glass frame at a time.

What’s in it for you?

• Performance bonuses
• Free designer glasses annually
• Annual/Sick Leaves
• Career development/learning program
• Fast-paced, dynamic, and multicultural work environment

Kindly be advised that only candidates who have been shortlisted will be contacted for further proceedings. We encourage you to visit our website for additional job opportunities and career information.