Marketplace Account Management Lead

home24 SE; Berlin; Hybride; USD 104 000 - 150 000; Plein temps

Avantages offerts par ce poste

Pension scheme

30% off home24 products

Employee discounts at partner organizations

Gym facilities

Résumé du poste

A leading home & living marketplace is seeking a Teamlead for Account Management. You will lead a team, manage key sellers, and drive performance using innovative approaches. The role requires account management experience, strong analytical and communication skills, and fluency in German and English. You will work in a hybrid model based in Berlin with a flexible working schedule and extensive learning opportunities. Join to impact a thriving business in a creative environment.

Qualifications

• Relevant work experience in account management or online marketplaces.
• Strong analytical skills for creating and understanding reports and KPIs.
• Fluency in German and English; French, Polish, or Dutch would be a plus.

Responsabilités

• Lead and develop a team of Account Managers to create a top-performing environment.
• Manage relevant sellers and build strong relationships with them.
• Design and implement KPIs to track performance and growth.
• Govern the strategic utilization of AI for commercial outcomes.

Connaissances

Account Management

Analytical Skills

Communication

Leadership

Fluency in German and English

Description du poste

In the summer of 2022, home24 launched a marketplace for third-party sellers to onboard complementary product ranges. Within only one year, we became one of the biggest home & living marketplaces in the DACH region and have meanwhile expanded to France and the Netherlands as well. To continue this success story, we are looking for a visionary leader for our Account Management team.

• You lead and develop a team of currently 4 Account Managers and one working student, driving team spirit and creating a top-performing environment
• Your mission as Account Management Lead is to further develop our existing seller base across growth levers (including assortment growth, internationalization and marketing) and quality metrics, while tailoring approaches based on seller segments
• You manage some of our most relevant sellers and build strong, trust-based relationships with them
• You enable your team to deliver results by providing the right resources, training, and tools
• You design and implement KPIs to track Account Management performance and growth, deriving actionable data insights and tactical plans
• You ensure an increase in efficiency and scaling of processes and automate workflows wherever possible
• You govern the strategic utilization of AI to maximize commercial outcomes, optimize workflows, and drive innovative, scalable solutions for long-term partner success
• You coordinate smooth collaboration with our remaining marketplace subteams, namely Business Developments, Seller Onboarding, and Customer Experience
• You bring relevant work experience in account management or online marketplaces
• You possess strong analytical skills; creating and understanding reports and KPIs are your starting point to improve processes, sales, and operations
• You excel in communication and have strong interpersonal and influencing skills
• You are highly organized and demonstrate high persistence in achieving your goals
• You have a natural talent for leadership and a passion for developing people and team structures
• You are proactive regarding AI-driven solutions and technical innovations
• You are fluent in German and English; French, Polish or Dutch would be a plus

Your impact

• The chance to make an impact in a highly motivated team of professionals
• An open-minded culture ready to incorporate new and creative ideas

Your growth

• Extensive learning opportunities from our home24 academy and external partners
• Room for growth and development within your role through regular feedback rounds

Your path

• For the hybrid working model based in Berlin: you have the flexibility to work from home on Wednesdays and Fridays in our standard working mode. We are in the office together Mondays, Tuesdays and Thursdays.
• The possibility to work up to two months per year within Germany or from an EU country

Your second home

• International campus in the heart of Berlin featuring drive-in bicycle garage, outdoor space and lounge areas, fitness facilities, parent and multi-faith rooms close to the Berlin S-Bahn train station Landsberger Allee
• Company benefits including a pension scheme, 30% off the home24 assortment, and employee discounts at partner organizations
• You want to learn more about our home24 company culture and what it is like to be a homie? Follow @teamhome24 on Instagram

If you want to become part of a thrilling success story – we are looking forward to your application. Please send us your CV and cover letter with your salary expectations and the earliest possible starting date via our career site.

Your home is surely filled with furniture of varying materials and styles. The same is true for home24 as an employer. We celebrate the diversity of the people who work with us. Be who you are and feel welcome to #makeyourselfathome24

We are home24, a leading home & living e-commerce platform in continental Europe and Brazil. We are currently active in eight countries. Over 1,000 Homies work together towards a common goal: to create happy homes for everyone and every budget.

How can we reach this goal? With an assortment of over 250,000 pieces of furniture and accessories from more than 1,000 suppliers, we offer the perfect addition to any living space combined with the comfort of being able to shop from anywhere.

What makes us proud to be Homies? We are pioneers in our market who seamlessly combine technology and creativity. We utilize data to provide personalized recommendations, tips and inspiration for every home.

At home24, we strive to deliver a superior assortment of products and the best service. To do this, we need fresh ideas, 100% motivation, and dedication to our company mission. We always have a space at our table for service-minded individuals who are passionate about digitization and modern living.