Marketing Supervisor Promo

KICKAPOO CASINO; Harrah (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Kickapoo Casino is seeking a Marketing Supervisor to oversee Casino Ambassador, PBX, Shuttle Driver, Valet and Marketing Coordinator, ensuring exceptional guest service and executing tour/travel programs, promotions and events.

You will promote efficiency by staffing marketing service areas, help create procedures for Players Club programs, and manage data entry, uniforms, and communications with tour operators.

Qualifications

• Associate's degree or equivalent experience in Marketing, customer service, sales or gaming.
• Strong business writing skills and ability to build rapport with customers.
• Effective communication, professional appearance and ability to work under pressure.
• Experience with Microsoft Office and data entry accuracy.

Responsibilities

• Supervise Casino Ambassador, PBX, Shuttle Driver, Valet and Marketing Coordinator to ensure excellent customer service.
• Promote departmental efficiency by staffing service areas per customer volume.
• Assist in creating operational procedures for Players Club programs.
• Motivate staff to provide superior customer service and resolve issues promptly.
• Maintain accurate customer accounts and coupon inventory during shifts.
• Coordinate visits with tour/travel companies and manage promotions and events.
• Support the Director of Marketing in Players Club development and tracking.

Skills

Customer service

Communication

Team leadership

Business writing

Attention to detail

Education

Associates degree or equivalent experience

Tools

Outlook

Word

Excel

Microsoft Access

Bally's Marketplace database

Job description

Job Description:1. Primary role is to supervise Casino Ambassador, PBX, Shuttle Driver, Valet and Marketing Coordinator to ensure excellent customer service, as well as execute/Implement all tour/travel programs, promotions and special events.2. Promote departmental efficiency and effectiveness by staffing each marketing service area commensurate with customer volume.3. Assist in creating operational procedures to be used in conjunction with Players Club programs.4. Motivate Casino Ambassador, PBX, and Marketing Coordinator to provide superior customer service.5. Maintain accurate customer account records and coupon/inventory during assigned shifts.6. Create rules and factsheets for all promotions and special events.7. Maintain communication with tour/travel companies. Coordinate visits as directed.8. Act as a role model to other employees.9. Serve as point person in the resolution of "on the spot" customer complaints.10. Supervise the proper data entry standards for the Players Rewards database.11. Responsible for assigning, ordering and maintaining uniforms for the department.12. Secondary role will be to assist the Director of Marketing in the development, implementation, tracking, maintenance and management of the Players Club programs for the entire casino.13. Review and take appropriate action to take advantage of opportunities or correct deficiencies discovered through customer satisfaction surveys and/or reports, including competitive reviews.14. Participate in special projects as requested by management and ensure all post function responsibilities are handled.15. Understand the goals and vision of the casino, and demonstrate commitment to those goals in terms of individual and team performance.16. Perform other duties and projects as required by management.Qualifications:Associate's degree in related field or a minimum of 2 years related experience in a Marketing, customer service, sales or gaming environment.A combination of training, education, and experience that is equivalent to the employment standards listed above and that provides the required knowledge and abilities.Strong business writing skills, able to gain confidence and build rapport with customers.Pleasant personality coupled with a professional, well groomed appearance is essential.Effective communication skills. Capable of developing approaches for implementing an idea.Ability to listen.Ability to work at a fast pace and in stressful situations.Detailed oriented, well organized, and self-motivated.Inherent accountability to supervisors, fellow team members and self.Experience with Microsoft Office including outlook, word, excel and access.Experience with Bally's casino Marketplace database a plus.Documents that establish both identity and employment eligibility.Kickapoo Tribal Gaming License.