Marketing Solutions Supervisor — Hybrid Lead

cnx; Farmington Hills (MI); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off

Paid learning days

Hybrid work arrangement

Job summary

Concentrix in Farmington Hills, MI is seeking a Supervisor, Marketing Solutions to lead day-to-day operations for a team delivering high-quality support and service outcomes. You will guide performance, manage metrics, support escalations, and ensure processes meet quality and ISO standards.

This role requires a confident people leader who adapts to changing priorities, communicates effectively, and mentors staff to achieve department goals while ensuring confidentiality and compliance across

Qualifications

• Minimum 2-3 years of management experience with staff leadership.
• Experience supporting program management and operational execution.
• Proficiency in Microsoft Office applications.
• Organized, proactive, and able to work independently.

Responsibilities

• Manage day-to-day operations for the Marketing Solutions team with quality standards.
• Monitor and report operational metrics to support performance and delivery.
• Handle escalated calls and support program issues with proposed resolutions.
• Provide daily leadership, coaching, and support to staff.
• Ensure ISO 9001 compliance and document procedures and workflows.

Skills

Leadership

Communication

Analytical skills

Self-starter

Team collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Access

Job description

Concentrix in Farmington Hills, MI is seeking a Supervisor, Marketing Solutions to lead day-to-day operations for a team delivering high-quality support and service outcomes. You will guide performance, manage metrics, support escalations, and ensure processes meet quality and ISO standards.

This role requires a confident people leader who adapts to changing priorities, communicates effectively, and mentors staff to achieve department goals while ensuring confidentiality and compliance across