Marketing Service Representative Senior

USAble Mutual Insurance Company; Arkansas; Híbrido; USD 52 000 - 68 000; Tempo integral

Resumo da oferta

USAble Mutual Insurance Company, Inc. is seeking a Group Account Services Representative - Large Group to support renewal and retention of health, dental, vision, and ancillary products.

The role involves educating stakeholders, resolving complex issues, and maintaining strong relationships with employer groups, agents, and internal customers. The position requires a bachelor's degree or 5 years of health-related experience in insurance, a health and life license in Arkansas, and 3+ years of

Qualificações

• Bachelor's degree or 5 years' health-related non-clerical experience in insurance/healthcare will be considered.
• Arkansas License for Health and Life Insurance; exams within 3 months; company reimburses two attempts.
• Valid, unrestricted driver's license and acceptable driving record.
• Minimum five years' customer service experience; minimum three years insurance industry experience.

Responsabilidades

• Assess business processes and systems to identify improvements in workflow, training, and materials.
• Attend meetings with groups and brokers to promote plans and resolve issues; assist with enrollment meetings.
• Collaborate with internal teams to resolve issues and provide expert knowledge on processes and resources.
• Develop long-term relationships with groups and agents to generate new business and retain existing business.
• Occasional overnight travel; trips within territory; valid driver's license and driving record required.

Conhecimentos

Customer Service

Time Management

Relationship Building

Educational Presentations

Group Presentations

Verbal Communications

Written Communication

Needs Analysis

Sales

Professional Etiquette

Interpersonal Research Management

Working Independently

Formação académica

Bachelor's degree in Business, Management, Healthcare Administration, or related field

Five years' health-related non-clerical experience in lieu of degree

Ferramentas

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

Job Summary

The Group Account Services Representative - Large Group assists and supports the renewal and retention of health, dental, vision, and ancillary products and services. This includes interactions to provide accurate and timely resolution of complex problems and educate and train on tools and resources available to employer groups and agents. Incumbent develops and maintains a positive relationship with employer groups, agents, and internal customers.

Requirements

EDUCATION

Bachelor's degree in Business, Management, Healthcare Administration, or related field. In lieu of degree, five (5) years' health related non-clerical experience with an insurance, managed care, or healthcare related organization will be considered.

LICENSING/CERTIFICATION

• Arkansas License for Health and Life Insurance. If licenses are not previously held, must successfully pass both health and life exams within three (3) months after coursework is assigned. The company will reimburse two (2) attempts to pass both the exams. If unable to pass exams after three (3) months of coursework being assigned and after three (3) unsuccessful attempts to pass the exam disciplinary action could result up to termination.
• Valid, unrestricted driver's license. Maintains acceptable driving record.

EXPERIENCE

• Minimum five (5) years' customer service experience, preferably in customer-facing roles.
• Minimum three (3) years insurance industry experience.
• Experience establishing relationships and resolving business issues with health plans, employer groups, or agents preferred.

ESSENTIAL SKILLS & ABILITIES

• Proficiency in Microsoft Office applications including PowerPoint, Word and Excel.
• Excellent written and verbal communication skills
• Highly organized and detail oriented
• Problem sensitivity and resolution
• Researching
• Time Management
• Relationship Building
• Educational Presentations
• Business Leadership
• Professional Collaboration
• Strategic Planning
• Interpersonal Research Management
• Indepedence
• Ability to travel overnight as needed and, at times, on short notice.
• Must reside in assigned territory

Location

This is a hybrid role in our Springdale, AR, location, requiring a minimum of three days in office weekly.

Skills

• Customer Service
• Deadline Management
• Detail-Oriented
• Educational Presentations
• Group Presentations
• Group Problem Solving
• Health Insurance
• Interpersonal Relationships
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• Needs Analysis
• Professional Etiquette
• Relationship Building
• Sales
• Time Management
• Verbal Communications
• Working Independently
• Written Communication

Responsibilities

• Assesses business process and system inefficiences; identifying opportunities to improve workflow processes, operating systems, training programs, reference materials and quality initiatives that enhance the sales experience.
• Attends face-to-face meetings with groups and brokers to promote plans and resolve issues. This may include assisting with enrollment meetings.
• Collaborates with internal functional areas such as customer service, claims, customer accounts, underwriting, etc. to assist with resolving issues.
• Demonstrates expertise knowledge and remains current on processes, products, and resources.
• Develops long-term relationships with groups and agents through communication, education, assistance, and support which is critical to generating new business and retaining existing business.
• Other duties as assigned.
• Represents the enterprise with high standards of business conduct, creating an exceptional customer experience, and promoting a strong culture of excellence to exceed and improve customer experience.
• Serves as a key contact for the renewal and retention of products and services, which includes seeking opportunities to expand benefit portfolio and increase revenue. Assists with new business quotes, renewals, and ancillary opportunities such as Dental, Vision, Life, etc. Initiates and tracks all renewal contracts. Coordinates necessary underwriting information. Provides follow up to ensure completion and acceptance of renewal data.
• Travels within the sales territory with occassional overnight stays, estimating 75%. At least half of the work in this job is conducted outside of the office and requires a valid driver's license and automobile travel. Maintains an acceptable driving record.

Certifications

Arkansas Insurance License Life & Health - Arkansas Insurance Department

Hiring Range

$52,400.00 - $68,100.00

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of