Account Manager - Small Group

Christensen Group Inc; Eden Prairie (MN); On-site; USD 55,000 - 85,000; Full time

Job summary

Christensen Group Inc. in Minnesota is seeking a Benefits Coordinator who will coordinate with insurance carriers, assist clients with benefit plans, and ensure COBRA/ERISA/HSA/FSA compliance.

The role requires strong organizational skills and the ability to handle confidential information with care. You will help with renewals, enrollment meetings, billing and eligibility issues, and you will work both independently and with a team to deliver accurate, confidential HR and employee benefits

Qualifications

• Must understand group benefits including medical, dental, disability, life and voluntary plans.
• Familiar with COBRA, ERISA, FSA, HSA and HRA concepts.
• Excel proficiency and solid math foundation.
• Excellent communication and organizational skills.
• Ability to work independently and in a team.

Responsibilities

• Coordinate with insurance companies to address client issues and solve problems.
• Support agency directives in managing agency/carrier relationships.
• Assist with annual renewals and prepare for open enrollment meetings.
• Manage customer needs through servicing daily activities.
• Assist with billing, claims and eligibility issues.
• Support clients in implementing changes to benefit plans.
• Provide additional support as needed.

Skills

Group benefits knowledge

Excel proficiency

Strong communication skills

Detail-oriented

Independent worker

Education

Bachelor’s degree preferred or equivalent

Job description

Description

Core Duties and Responsibilities

• Demonstrate general knowledge of agency carriers, carrier/brokerage marketing and underwriting to coordinate with insurance companies to address client issues and solve client problems
• Demonstrate professionalism daily – appearance, approach, leadership etc.
• Support agency directives in effectively managing agency/carrier relationships
• Assist with annual renewals and prepare for annual open enrollment meetings
• Manage customer needs through servicing daily needs
• Assist with billing, claim and eligibility issues
• Support clients to implement changes in their benefit plans
• Provide other support whether apparent, required or needed

Requirements

• Bachelor’s degree preferred, or equivalent combination of education and relevant experience
• Solid understanding of group benefits, including medical, dental, disability, life, and voluntary products, as well as COBRA, ERISA, FSA, HSA, and HRA plans
• Familiarity with both fully insured and level funded plan structures
• Proficiency in Microsoft Office, with strong skills in Excel and a solid foundation in math
• Highly organized and detail-oriented, with strong problem-solving abilities and the ability to work independently
• Excellent time management and self-direction capabilities
• Strong verbal and written communication skills
• Collaborative mindset with a willingness to contribute in a team environment
• Proactive approach to identifying and addressing departmental needs
• Commitment to maintaining confidentiality and handling sensitive information appropriately
• Ability to quickly learn and understand a broad range of human resources and employee benefits topics
• Willingness to obtain a resident Life and Health Insurance License within 45 days of hire