Marketing Representative Rental Program

Hilton Grand Vacations Inc.; United States; Remote; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Coverage

Paid Time Off

401(k) Plan

Life Insurance

Stock Purchase Plan

Tuition Reimbursement

Travel Perks

Work-Life Culture

Job summary

Hilton Grand Vacations is seeking experienced Marketing Representatives for our New Buyer Pre Arrival Team to proactively contact owners and guests before their vacation, create a personalized concierge experience, and successfully book qualified resort preview appointments and timeshare tours.

We offer $17.00 per hour, plus commission and bonuses, with a comprehensive benefits package including medical coverage from day one, paid time off, 401(k) with company match, life insurance, and travel

Qualifications

• Experience in tours and activities sales or concierge services with a track record of meeting or exceeding sales goals.
• Minimum 1 year of customer service experience (hospitality, retail, call center, or similar).
• Strong interpersonal skills to build rapport and deliver a professional service experience.
• Excellent verbal and written communication skills.
• Able to multitask in a fast-paced environment.
• Able to work independently and in a team.
• Proficient with customer service software and tools.
• Schedule flexibility including weekends and holidays.
• High School Diploma or GED.

Responsibilities

• Proactively contact guests via outbound calls and email before arrival.
• Promote and book resort preview and timeshare tour appointments.
• Recommend and assist with booking tours, activities, excursions, and events.
• Build rapport and create excitement around guests' travel plans.
• Manage lead lists and meet daily outbound call targets.
• Maintain accurate documentation and call dispositions in systems.
• Promote events and approved offerings.
• Collaborate with leadership to resolve guest concerns and ensure exceptional service.
• Adhere to all company policies and standards.

Skills

Tours sales

Customer service

Communication

Multitasking

Independent work

CRM software

Weekly schedule flexibility

Hospitality knowledge

Team collaboration

Education

High School Diploma/GED

Tools

CRM software (Salesforce-like)

Job description

Are you a proven closer with experience booking timeshare presentations, tours, activities, and excursions? Do you know how to build excitement with travelers and convert conversations into confirmed appointments?

Hilton Grand Vacations is seeking experienced Marketing Representatives for our New Buyer Pre Arrival Team to proactively contact owners and guests before their vacation, create a personalized concierge experience, and successfully book qualified resort preview appointments and timeshare tours.

Why Team Members Love Working With Us!

We offer $17.00 per hour, plus commission and bonuses governed by a compensation plan.

We are proud to provide full‑time Team Members with an industry‑leading benefits package, including:

• Day One Medical Coverage: Medical, dental, and vision insurance starting your first day.
• Generous Paid Time Off: Vacation, sick time, and paid parental leave.
• Financial Benefits: 401(k) with company match, life insurance, and an employee stock purchase program.
• Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications.
• Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits.
• Award‑Winning Culture: Hilton Grand Vacations has earned four out of five stars for work‑life balance and family‑friendly benefits and is recognized by Newsweek as one of America’s Greatest Workplaces for Parents & Families.

Responsibilities

What You'll Do

As a Pre Arrival Marketing Representative, you'll be the first point of contact in helping guests enhance their upcoming vacation experience.

Responsibilities include:

• Proactively contact guests through outbound calls and email prior to arrival.
• Promote and book qualified Hilton Grand Vacations resort preview and timeshare tour appointments.
• Recommend and assist with booking tours, activities, excursions, events, and approved vacation experiences.
• Build rapport and create excitement around each guest's upcoming travel plans.
• Manage assigned lead lists and achieve daily outbound call expectations.
• Maintain accurate documentation and call dispositions within company systems.
• Promote HGV Ultimate Access events and approved offerings.
• Collaborate with leadership to resolve guest concerns and deliver exceptional service.
• Maintain compliance with all company policies, procedures, and quality standards.

Qualifications

What We're Looking For

• Validated experience in tours and activities sales or concierge services, with a demonstrated track record of meeting or exceeding sales and booking goals.
• Minimum 1 year of customer service experience (hospitality, retail, call center, or similar customer-facing environment).
• Strong interpersonal guest relations and etiquette skills; ability to build rapport and deliver a professional, service-focused experience.
• Excellent verbal and written communication skills.
• Demonstrated ability to multitask, balance priorities, and work effectively in a fast-paced environment.
• Ability to work independently, apply critical thinking, and collaborate successfully in a team setting.
• Computer literate with the ability to learn customer service software applications and tools.
• Schedule Flexibility: must be able to work all days and shifts, including weekends and holidays
• High School Diploma/GED

Preferred Qualifications

• Previous sales-related call center experience and/or timeshare marketing experience.
• Previous knowledge of Salesforce applications (or similar CRM experience).
• Thorough understanding of the local area, including restaurants, sightseeing, locations, directions, and optional tours/activities.
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.