MARKETING REPRESENTATIVE - PROMOTIONS

PENN Entertainment, Inc.; Charles Town (WV); Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

PENN Entertainment, Inc. in Charles Town, WV is seeking a customer-service oriented specialist to support casino promotions and events. You will assist guests, manage counters, and help with loyalty program information while maintaining a fun, engaging guest experience.

The role requires the ability to work evenings, weekends and holidays, with a focus on accurate paperwork, cash handling, and cross-department collaboration. Training and licensing requirements are part of the onboarding process.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED required; marketing experience preferred.
• One year of customer service experience is required.
• Working knowledge of Microsoft applications (Access, Excel, Word, Outlook).
• Ability to interact with guests, staff and colleagues and resolve issues diplomatically.
• Must obtain WV Racing Commission and WV Lottery licenses and TIPS certification.
• Strong communication, problem solving and a positive attitude.
• Able to work evenings, weekends and holidays as business needs dictate.

Responsibilities

• Assist Marketing with setup, execution and follow-up of casino promotions and events on select shifts.
• Attend Marketing Center, Box Office and Event Center counters; handle cash and guest comps.
• Assist all customers with concerns and direct them to appropriate areas.
• Welcome bus patrons, count and distribute coupons, and complete promo paperwork.
• Perform light clerical tasks using promotional software, filing, copying and envelope stuffing.
• Educate patrons about promotions and loyalty program benefits.
• Work with other departments as needed and promote superior customer service.
• Comply with all policies, procedures and regulatory requirements; report issues as needed.

Skills

Customer service

Microsoft Access

Excel

Outlook

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.
• Responsible for attending the Marketing Center, Box Office and Event Center counters as needed. This may include but not limited to handling cash and Guest Comps.
• Assists all customers (internal and external) with their concerns.
• Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.
• Accurately completes paperwork supporting promotions and bus.
• Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.
• Assists guests by directing them to appropriate areas and contact department for guest needs.
• Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests.
• Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
• Work in conjunction with other departments on an as needed basis.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Adheres to all company, state, and regulatory policies and procedures.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Ability to work evenings, weekends and holidays as business needs dictate.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience. Marketing experience preferred.Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.Must have a working knowledge of Microsoft applications (Access, Excel, Word, and Outlook).Must have an outgoing, energetic and enthusiastic attitude.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Must be comfortable initiating conversations and creating a fun environment with our guests.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Obtain and maintain a license by the WV Racing Commission and WV Lottery
• Successfully complete and maintain certification in the Beverage Service Program (TIPS) as may be required for this position.
• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• The noise level in the work environment is usually very loud.
• Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.