BANQUETS/CATERING ASSISTANT MANAGER

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 42,000 - 62,000; Full time

Job summary

Hollywood Casino at Charles Town Races is seeking a Banquet Supervisor to oversee banquet, catering, conference and special event operations with a strong focus on guest service and operational excellence.

You'll lead the banquet team, review BEOs, supervise setup and breakdown, and partner with culinary, beverage, hotel and sales teams to ensure flawless event execution and guest satisfaction.

Qualifications

• Associates degree (A.A.) from an accredited college or university; or a minimum of two years of supervisory experience; or a combination of education and experience.
• Previous supervisory experience in a full-service or high-volume restaurant preferred.
• Ability to interact with guests and staff, resolve conflicts in a diplomatic manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Proficiency in Microsoft Outlook and basic analytical skills.

Responsibilities

• Assist in daily leadership and execution of banquet, catering, conference, and event operations to ensure guest service excellence.
• Review and execute Banquet Event Orders (BEOs) with proper communication of requirements and setups.
• Oversee event setup, service, and breakdown; ensure standards and client expectations are met.
• Act as manager on duty for assigned events; provide floor leadership and resolve issues promptly.
• Supervise, train, coach, and develop banquet team members; promote teamwork and accountability.
• Ensure facilities, equipment, storage and service stations are clean, safe, and guest-ready.
• Coordinate with Culinary, Beverage, Hotel, Sales and other departments for seamless events.
• Assist with scheduling, staffing, inventory controls, and departmental administration.
• Support recruiting, onboarding, training, and performance management for banquet staff.

Skills

Supervisory experience

Guest service

Communication skills

Microsoft Outlook

Team leadership

Education

Associates degree (A.A.)

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

Essential Duties And Responsibilities

• Assist in the daily leadership and execution of banquet, catering, conference, and special event operations to ensure exceptional guest service and operational excellence.
• Review and execute Banquet Event Orders (BEOs), ensuring all event requirements, room setups, staffing plans, equipment needs, and service details are properly communicated and delivered.
• Oversee event setup, service, and breakdown activities, ensuring functions are executed according to established standards and client expectations.
• Act as the manager on duty for assigned events, providing floor leadership, directing team members, resolving operational challenges, and responding to guest concerns in a timely and professional manner.
• Supervise, train, coach, and develop banquet team members while promoting a culture of teamwork, accountability, and service excellence.
• Ensure banquet facilities, equipment, storage areas, and service stations are maintained in a clean, organized, safe, and guest-ready condition.
• Partner with Culinary, Beverage, Hotel, Sales, and other operational departments to ensure seamless event execution and guest satisfaction.
• Assist with scheduling, staffing, inventory controls, and other departmental administrative responsibilities as assigned.
• Support recruiting, onboarding, training, and performance management initiatives for banquet team members.
• Provide leadership support to other Food & Beverage outlets, special events, and resort operations as business levels dictate, including restaurants, bars, quick-service outlets, VIP experiences, festivals, and race-day activations during periods of reduced banquet activity.
• Ensure compliance with all company policies, food safety standards, sanitation requirements, and responsible alcohol service practices.
• Perform other duties as assigned .

BRING US YOUR BEST.

Qualification Requirements

• Associates degree (A.A.) from an accredited college or university; or minimum of two years previous supervisory experience; or combination of education and experience combined.
• Previous supervisory experience in a full service or high-volume restaurant preferred.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must be proficient in Microsoft Outlook programs.
• Excellent motivational, communication and customer service skills required.

Supervisory Responsibilities

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
• Successfully complete and maintain certification in the Beverage Service Program (TIPS and TOPS) as may be required for this position.
• Obtain and maintain proper Food Handler Certification.
• Be ServSafe Certified in accordance with WV Health Code Regulations.
• Possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer