Marketing Programs & CRM Operations Specialist

NBBJ, LLC; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

NBBJ is seeking a Marketing Programs & CRM Operations Administrator in Columbus, OH to support firmwide marketing programs and CRM data operations. You will coordinate initiatives, maintain project plans, and ensure data quality across the CRM system to enable senior leaders to focus on strategy.

The role requires 3–5 years in marketing operations or CRM in a professional services setting, with strong organizational skills and proficiency in CRM tooling such as Microsoft Dynamics 365 and Deltek

Qualifications

• 3–5 years in marketing operations, CRM or database administration in a professional services firm.
• Strong organization and follow-through with recurring responsibilities.
• Clear, professional communication and ability to send reminders to peers and leaders.
• Strong attention to detail in data entry, reporting, and file organization.

Responsibilities

• Coordinate and support firmwide marketing initiatives and training modules.
• Create and maintain basic project plans, task lists, timelines, templates and owner assignments.
• Maintain accurate CRM records and produce scheduled reports for studios, practices and regions.
• Provide basic CRM user support and enablement, documenting recurring questions and issues.

Skills

Marketing operations

CRM administration

Data reporting

Project coordination

Communication skills

Attention to detail

Tools

Microsoft Dynamics 365

Deltek Vantagepoint

Power BI

Excel

Job description

NBBJ is seeking a Marketing Programs & CRM Operations Administrator in Columbus, OH to support firmwide marketing programs and CRM data operations. You will coordinate initiatives, maintain project plans, and ensure data quality across the CRM system to enable senior leaders to focus on strategy.

The role requires 3–5 years in marketing operations or CRM in a professional services setting, with strong organizational skills and proficiency in CRM tooling such as Microsoft Dynamics 365 and Deltek