Marketing Programs & CRM Operations Coordinator

NBBJ Design; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

NBBJ is seeking a Marketing Programs & CRM Operations Administrator to support firmwide marketing programs and CRM data operations. You will coordinate initiatives, manage collateral updates, and ensure data accuracy across stakeholders.

The role requires 3–5 years in marketing operations or CRM within a professional services firm, with strong organization, communication, and analytical skills in a collaborative environment.

Qualifications

• 3–5 years of experience in marketing operations or CRM in a professional services firm.
• Experience coordinating marketing programs and content, with attention to data quality.

Responsibilities

• Coordinate firmwide marketing initiatives and programs.
• Maintain CRM records and generate routine reports.
• Support monthly prospect and sales data checks with Finance.
• Provide basic CRM user support and guidance.
• Document recurring questions and suggest process improvements.

Skills

Marketing Ops

CRM Coordination

Project Management

Attention to detail

Communication skills

Tools

Microsoft Dynamics 365

Deltek Vantagepoint

Excel

Power BI

Job description

NBBJ is seeking a Marketing Programs & CRM Operations Administrator to support firmwide marketing programs and CRM data operations. You will coordinate initiatives, manage collateral updates, and ensure data accuracy across stakeholders.

The role requires 3–5 years in marketing operations or CRM within a professional services firm, with strong organization, communication, and analytical skills in a collaborative environment.