Marketing & Outreach Manager

Missoula Ravalli TMA; Missoula (MT); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Flex Benefit Plan: MSA/403(b)

Equal opportunity employer

Job summary

Missoula Ravalli TMA seeks a community-focused outreach and marketing coordinator to promote iRide, recruit riders, and maintain employer relationships across the Missoula area and surrounding valleys.

The role emphasizes building partnerships with government programs, public agencies, and employers while maintaining accurate bookkeeping and dual-control procedures. A valid driver’s license is required and field activity is common.

Qualifications

• Experience in outreach or community-facing work.
• Ability to maintain a ledger and basic bookkeeping.
• Valid driver’s license and clean driving record.
• Comfort attending transportation and partner program meetings.

Responsibilities

• Promote iRide to employers, workers, and local organizations across the Bitterroot, Missoula, and Mission valleys.
• Recruit riders and help form vanpool groups to keep routes viable.
• Build and keep employer relationships through surveys, site visits, and follow-up.
• Represent MR TMA on transportation committees and share updates with the Executive Director.

Skills

Outreach

Community engagement

Relationship building

Public speaking

Customer service

Problem solving

Education

Degree welcome

Tools

QuickBooks

Job description

The primary duties for this position are developing and implementing a public outreach program to support the strategy for rider retention and continued growth for the vanpool and ride matching programs in Missoula and the surrounding four counties.

This is first a community job. Most of your hours will be spent getting the word out, filling seats, and keeping relationships with employers, riders, partner agencies, and public programs in good working order. Bookkeeping support is real—and it is secondary

Primary work — marketing and outreach

This is where most of your time will go.

• Promote iRide to employers, workers, and local organizations across the Bitterroot, Missoula, and Mission valleys
• Recruit riders and help form or refill vanpool groups so routes stay viable
• Build and keep employer relationships—surveys, worksite visits, simple commute programs, follow-up
• Represent MR TMA on transportation committees (such as county transportation advisory committees and other regional coordination tables), prepare for meetings, share program updates, and bring useful information back to the Executive Director
• Build and keep relationships with government employment programs—including Vocational Rehabilitation (Voc-Rehab) and similar workforce, disability, and job-placement partners—so vanpool is a practical option when someone is starting or returning to work
• Stay in regular contact with those programs: referral paths, eligibility questions, rider onboarding, and problem-solving when a commute is the barrier to keeping a job
• Represent MR TMA at community events, chamber gatherings, partner meetings, and job sites
• Keep public information clear and current: how the program works, what it costs, how to join
• Maintain a straightforward presence—website, flyers, social posts, local media when it helps—accurate more than flashy
• Talk with current riders and volunteer coordinators so small problems don’t empty a van
• Work with the Executive Director on outreach priorities so effort goes where seats are empty and where public partners can send riders
• You will be out in the community—and in committee rooms—as often as you are at a desk.

Secondary work — bookkeeping support under dual control

Financial duties are support for the Executive Director, designed so no one person collects, records, deposits, and reconciles without a counterpart.

• Record fare activity, subsidies, and routine expenses from source documents the Executive Director can review
• Prepare deposits for Executive Director to enter into QuickBooks.
• Help track ridership, fares, fuel, and maintenance so marketing decisions and financial reports use the same numbers
• Draft pieces of grant and board reporting; do not be the sole sign-off
• Assist with bank and fare reconciliations on a set schedule: one person prepares, the other independently verifies
• Flag short groups, late fares, or unmatched receipts and generate fare invoices monthly
• Follow written dual-control procedures so coverage works when either of you is out.

Who this is for

You’ve done outreach or community-facing work before, and you can keep a ledger without making it your identity. You don’t need a megaphone. You need to be comfortable introducing yourself at a worksite, sitting through a transportation committee meeting, and following up until a commute actually works.

You’ll thrive here if you:

• Spend most of a week talking with people—employers, riders, committees, and public programs—then still have the patience for a clean reconciliation
• Can explain vanpooling in plain language to a plant manager, a Voc-Rehab counselor, a committee chair, or a commuter who’s tired of the drive
• Are steady in meetings: show up prepared, represent the agency well, and don’t need to dominate the table
• Have bookkeeping or small-office accounting experience and are used to prepare-vs.-approve, record-vs.-deposit, reconcile-vs.-review
• Prefer supporting a leader to being the public face of the whole agency
• Care that rural workers—including people coming through employment programs—can count on a ride Monday morning
• A degree is welcome; equivalent experience is equally welcome. Valid driver’s license, clean driving record and comfort traveling the service area are required. QuickBooks or similar is a plus. Customer service, grant, nonprofit, or transit, or workforce experience helps. Comfort talking with strangers, problem solving, creative thinking and showing up consistently at committees matters more than a marketing portfolio.

Why this stage of life often fits

The main work is human. Filling vans for Hamilton, Stevensville, Florence, Arlee, Polson, and beyond—and making sure public partners know how to use the service.
Experience counts. We need someone who already knows how to follow up, keep a promise, sit in a meeting, and not oversell.
Books are a craft, not a career change. Secondary hours, dual control, Executive Director review.
You are not carrying the agency alone. You support the Executive Director. They support the controls.
Local work. Local faces. Local routes. Local tables.

Compensation and benefits

• $24 per hour
• Flex Benefit Plan: medical savings account and/or 403(b) retirement program
• A small Western Montana nonprofit with a long track record and a job that is mostly out among the people and partners the vans serve

MR TMA is an equal opportunity employer.