Marketing Operations Specialist

Digital Prospectors; Palo Alto (CA); On-site; USD 55,000 - 83,000; Full time

Job summary

Digital Prospectors is seeking a Marketing Operations Specialist to manage end-to-end HCP direct mail campaigns, with a primary focus on physical mail programs. You will coordinate timelines, vendors, proofs, mailing lists, postage decisions, inventory, and post-drop follow-through.

The ideal candidate is detail-oriented, capable of managing multiple workstreams, and experienced with print and fulfillment partners.

Qualifications

• 2+ years of experience in marketing operations, production coordination, or project coordination.
• Hands-on experience managing print and physical mail workflows with external vendors, including proofs and timelines.
• High attention to detail and deadline management across multiple workstreams.
• Strong communication skills with internal and external stakeholders.
• Asana experience preferred; Smartsheet experience preferred.

Responsibilities

• Manage operational workflow for HCP direct mail campaigns from intake to post-drop follow-through.
• Coordinate with print and fulfillment partners on production schedules, proofs, and postage.
• Review artwork and proofs for alignment with files and specs.
• Maintain version control and campaign documentation.
• Handle mailing list handoffs and QA checks for timely delivery.
• Track inventory, returns, reprints, and resend requests.

Skills

Project coordination

Detail oriented

Communication

Print/fulfillment

Tools

Asana

Smartsheet

Job description

Position: Marketing Operations Specialist

Length: 6-12 Month Contract

Job Description:

The Marketing Operations Specialist supports the end-to-end execution of healthcare provider (HCP) direct-to-provider campaigns, with a primary focus on physical mail programs. This role coordinates timelines, vendors, creative proofs, mailing list handoffs, postage decisions, inventory, and post-drop operational follow-through, including returns, re-sends, and inbound voicemail triage.

The ideal candidate is detail-oriented, comfortable managing multiple workstreams in parallel, and experienced working with print and fulfillment partners.

Essential Duties and Responsibilities:

• Manage the operational workflow for HCP direct mail campaigns from intake through drop and post-drop follow-through, including timelines, milestones, and stakeholder updates.
• Coordinate with print and fulfillment partners on production schedules, proof cycles, printing and processing, postage, and drop dates to support on-time delivery.
• Review creative artwork and production proofs for alignment with approved files and production specifications.
• Maintain clear version control and campaign documentation.
• Manage mailing list handoffs end to end, including receiving lists from analytics partners, performing basic quality assurance, and ensuring accurate and timely delivery to fulfillment partners.
• Track inventory and post-drop operations, including reprint planning, returns processing, resend requests, and voicemail triage.
• Use Asana or similar project management tools to manage timelines, tasks, and dependencies.
• Use Excel to quality-check and process mailing lists, including row counts, filtering, sorting, basic validation, and simple summaries.
• Update operational trackers and collaborate on status reporting using Smartsheet.

Qualifications:

• 2+ years of experience in marketing operations, production coordination, or project coordination in an agency or in-house environment.
• Hands-on experience managing print and physical mail workflows with external vendors, including proofs, production timelines, and fulfillment handoffs.
• High attention to detail and strong execution habits, including proofreading, version control, and deadline management across multiple workstreams.
• Strong communication skills and comfort coordinating with internal stakeholders and external partners.
• Experience with Asana preferred.
• Experience with Smartsheet preferred.
• Experience in biotech, pharmaceuticals, or other regulated marketing environments preferred.

POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.

Come see why DPC has achieved:

• 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee’s Choice - Best Places to Work’ by Glassdoor.
• Voted ‘Best Staffing Firm to Temp/Contract For’ 8 consecutive years in a row by Staffing Industry Analysts as well as a ‘Best Company to Work For’ by Forbes, Fortune and Inc. magazine.

As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today!