Marketing Operations Manager

Vertex US Distribution; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) matching

Hybrid work

Paid time off

Job summary

Vertex is seeking a Marketing Operations Manager to serve as the lead SME for assigned CRC teams, guiding the review, approval, production, and distribution of promotional materials in a regulated environment. You will partner with stakeholders and agencies to ensure timely, accurate execution.

Responsibilities include weekly forecasting, milestone tracking, performance metrics, quarterly reviews, and driving continuous improvement.

Qualifications

• Minimum a Bachelor's degree in Communications, Marketing, Advertising, or a related field.
• 5+ years in marketing communications, operations, or medical communications in a regulated setting.
• Experience with electronic review systems like Veeva Vault PromoMats.

Responsibilities

• Lead CRC planning, submission strategy, schedules, and milestone tracking.
• Own weekly forecasting and coordinate submission timing, throughput, and resources.
• Develop performance insights, lead quarterly business reviews, and drive process improvements.
• Mentor teammates and create templates and documentation.

Skills

Project management

Forecasting

Cross-functional collaboration

Stakeholder management

Regulated environment knowledge

Veeva Vault PromoMats

Education

Bachelor’s degree in Communications, Marketing, Advertising, or related field

Tools

Veeva Vault PromoMats

Job description

Job Description Manager, Marketing Operations Position Summary

The Marketing Operations Manager serves as the lead and subject matter expert for assigned Communications Review Committee (CRC) team(s), supporting the efficient and compliant review, approval, production, and distribution of branded and non-branded communications. This role partners closely with business stakeholders, agency partners, and cross-functional reviewers to help ensure materials move through the promotional review process in a timely, well-coordinated, and effective manner. In addition to leading planning, forecasting, and review operations for assigned CRC team(s), this individual is responsible for generating performance insights, leading quarterly business reviews, and driving continuous improvement initiatives that enhance efficiency, transparency, and stakeholder experience.

Key Responsibilities

Serve as the lead and subject matter expert for assigned CRC team(s). Act as the primary point of contact for business stakeholders, agency partners, and cross-functional reviewers. Lead CRC planning and execution, including submission strategy, timelines, review schedules, and milestone tracking. Own weekly forecasting meetings and partner with the business on submission timing, prioritization, throughput, and resource alignment. Identify volume trends, planning risks, and capacity considerations, and work with stakeholders to align timing and expectations. Track major multi-piece initiatives through completion to support pull-through and achievement of target dates for use. Provide guidance on review requirements, workflow routing, and submission readiness for promotional, educational, and training materials. Oversee the end-to-end review lifecycle for assigned materials to ensure quality execution and adherence to internal processes. Ensure final approved materials and related workflow records are complete, accurate, and appropriately archived. Serve as an operational expert for Veeva Vault PromoMats or equivalent review platforms. Facilitate OPDP submission requirements and related documentation needs, as applicable. Lead quarterly business reviews for assigned CRC team(s), including development and presentation of performance metrics, trend analysis, and actionable insights. Lead continuous improvement initiatives and cross-functional projects to improve efficiency and execution within assigned CRC responsibilities. Develop tools, templates, and process documentation that support consistency and operational excellence. May mentor, train, or provide day-to-day guidance to less experienced team members.

Education and Experience

Bachelor’s degree in Communications, Marketing, Advertising, or a related field. 5+ years of relevant experience in marketing communications, operations, advertising, medical communications, publishing, or related functions; or the equivalent combination of education and experience. Experience working in a regulated, cross-functional environment. Experience with electronic review systems such as Veeva Vault PromoMats or equivalent.

Preferred Qualifications

• Pharmaceutical or biopharmaceutical industry experience.
• Experience supporting promotional review or commercial content operations.
• Experience leading cross-functional projects, forecasting activities, or process improvement efforts.
• Familiarity with OPDP submission requirements.

Knowledge and Skills

• Strong knowledge of CRC and commercial content review processes in a regulated environment.
• Demonstrated subject matter expertise within assigned CRC team(s).
• Strong planning, forecasting, and workload management capabilities.
• Experience developing and interpreting performance metrics, trends, and operational insights for assigned CRC team(s).
• Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, collaboration, and stakeholder management skills.
• Ability to influence across functions and drive alignment without direct authority.
• Strong attention to detail and follow-through.
• Ability to identify process gaps and implement practical improvements.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [e-mail].

Help Us Achieve Our Mission Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases and conditions. The company has approved therapies for cystic fibrosis, sickle cell disease, transfusion‑dependent beta thalassemia, acute pain and acromegaly, and it continues to advance clinical and research programs in these areas. Vertex also has a robust clinical pipeline of investigational therapies across a range of modalities in other serious diseases where it has deep insight into causal human biology, including IgA nephropathy, neuropathic pain, APOL1‑mediated kidney disease, primary membranous nephropathy, congenital adrenal hyperplasia, ACTH‑dependent Cushing's syndrome, autosomal dominant polycystic kidney disease, type 1 diabetes, generalized myasthenia gravis, and myotonic dystrophy type 1. Vertex was founded in 1989 and has its global headquarters in Boston, with international headquarters in London. Additionally, the company has research and development sites and commercial offices in North America, Europe, Australia, Latin America and the Middle East. Vertex is consistently recognized as one of the industry's top places to work, including 16 consecutive years on Science magazine's Top Employers list and one of Fortune’s 100 Best Companies to Work For.

For company updates and to learn more about Vertex's history of innovation, visit www.vrtx.com or follow us on LinkedIn, Facebook, Instagram, YouTube, and X. We believe our culture is one of Vertex’s greatest strengths and a key enabler of our ability to deliver transformative medicines for patients who need them. Rooted in innovation, purpose and collaboration, our culture empowers people to take smart risks, challenge conventional thinking and do their best work. The diversity of our people is central to that culture. By bringing together individuals with different backgrounds, experiences and perspectives, we foster an environment where new ideas thrive, better decisions are made and breakthrough innovation is possible. We are committed to creating a workplace where everyone feels valued, included and connected to our shared mission, because we know that our unique culture and the collective strength of our people are what set Vertex apart.

Pay Range

$120,000 - $180,000

Disclosure Statement

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

Benefits

From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status

In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select 2. On-Site: work five days per week on-site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.