Director, Field Technology - CRM

Vertex US Distribution; United States; Hybrid; USD 186,000 - 279,000; Full time

Benefits offered by this job

Flex designation

Hybrid-Eligible / On-site eligible

Job summary

Vertex is seeking an experienced Director to lead the US Commercial Field Technology / CRM team. The role sets strategy and leads execution for CRM and field technology enablement, ensuring scalable solutions that drive engagement, productivity and informed decision-making.

The leader will shape integrated technology and data solutions across the field and report to the Senior Director, Customer Data & Field Technology in Commercial Operations & Insights Analytics.

Qualifications

• 15+ years in life sciences.
• 8+ years direct experience managing Veeva CRM.
• 8+ years of technology-related project management experience.
• 5+ years managing a team of 3+ direct reports.

Responsibilities

• Partner with leadership to lead CRM initiatives, processes, and new ways of working.
• Advise on best-in-class CRM model, processes, and capabilities.
• Collaborate with business leaders to ensure CRM supports unique business needs and delivers value.
• Define and lead a comprehensive US Commercial CRM strategy and roadmap.
• Develop a sustainable prioritization model for CRM initiatives across Business Units.
• Oversee end-to-end CRM lifecycle and integrations for optimized field engagement.
• Lead CRM migration in collaboration with IT (DTE) and ensure change management.

Skills

Strategic leadership

CRM strategy

Stakeholder management

Data governance

Tools

Veeva CRM

Job description

General Summary

Vertex is seeking an experienced and strategic leader for the US Commercial Field Technology / CRM team. The Director, Field Technology is responsible for setting the strategy and leading execution for CRM and US commercial field technology enablement. This role ensures commercial field teams are equipped with effective, scalable technology that drives engagement, productivity, and decision‑making. This leader will play a critical role in shaping and operating integrated technology and data solutions for the field, connecting business needs with CRM capabilities, processes, & governance. The role requires deep expertise in commercial systems leadership, CRM adjacent field operations processes and tools, CRM data and integrations strategy, and direct field force support. This role reports to the Senior Director, Customer Data & Field Technology in the Commercial Operations & Insights Analytics department.

At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision‑making, drive innovation, increase efficiency, and help deliver better outcomes for patients.

Key Duties and Responsibilities

• Partner closely with Business Units, Leadership Teams, Information Technology (DTE), Insights & Analytics, and IC & Sales Planning to lead CRM initiatives, innovation, processes, and new ways of working.
• Advise and guide on best‑in‑class CRM model, processes, capabilities, and strategic optimization.
• Collaborate as a CRM Subject Matter Expert with business unit leadership, peers, and their respective teams to ensure the CRM system supports unique business needs and delivers differentiating business value.
• Bring deep experience in advanced CRM capabilities, Intelligent and Agentic CRM opportunities, and optimization to enhance commercialization excellence.
• Define and lead a comprehensive US Commercial CRM strategy and roadmap, that supports enterprise strategy, business objectives, data strategy, and enhanced customer engagement.
• Develop and implement a sustainable prioritization model for CRM initiatives across Business Units to support efficient resource allocation, zero defect execution, and rapid time to value.
• Oversee the end‑to‑end CRM lifecycle and ensure activation of fit‑for‑purpose CRM capabilities for optimized field engagement, task management, target management, integrations, etc.
• Oversee the US Commercial CRM migration in collaboration with Information Technology team (DTE), ensuring excellence in planning, execution, and change management.
• Implement and enforce project management standards for the CRM Field Technology team ensuring repeatable and consistent delivery of high‑quality outcomes on business priorities.
• Ensure CRM functionality is aligned with business unit goals to maximize impact across sales and marketing.
• Collaborate with cross‑functional teams, including field operations (IC/Sales Planning, Field Analytics), Sales, and Marketing to ensure seamless integration of CRM strategies across departments.
• Oversee optimized CRM pull through of IC and sales planning processes, field analytics, sampling, spend transparency, and consent management, bringing experience in how to optimally operationalise each of these domains.
• Represent the value of the CRM system within the organisation to leadership teams and govern the process to address stakeholder concerns related to CRM systems or processes ensuring strategic, permanent, and scalable solutions are achieved.
• Establish SOPs and structured team processes to support execution, user support, and operational excellence.
• Lead and develop a high‑performing CRM Field Technology team, fostering a culture of accountability, quality, collaboration, operational excellence, and continuous improvement.
• Guide team prioritisation, resource allocation, clear roles/responsibilities, and workload management/sustainability, mentoring and developing a high performing team equipped with clear processes and efficiency tools.

Knowledge and Skills

• Deep experience implementing and running technology adoption and optimisation across Commercial systems, specifically for CRM Experience managing vendors, contingent workers, & budgets
• Deep knowledge of business processes and operations within a commercial biopharma environment
• Exceptional stakeholder management, communication, problem‑solving, and presentation skills
• Strategic, enterprise mindset with a strong ability to discern priorities and guide teams with operational excellence
• Ability to work independently and navigate ambiguity at a very rapid pace across various levels of an organisation

Education and Experience

• 15+ years in life sciences
• 8+ years of direct experience managing Veeva CRM and directly supporting field teams
• 8+ years of technology‑related project management experience
• 5+ years managing a team of 3+ direct reports

Pay Range

$185,900 - $278,900

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job‑related factors permitted by law.

Benefits

From medical, dental and vision benefits to generous paid time off (including a week‑long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation

#LI-Hybrid

Hybrid-Eligible Or On‑Site Eligible

Flex Eligibility Status: In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select 2. On‑Site: work five days per week on‑site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person's race, colour, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status or any characteristic protected under applicable law. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [e-mail]

Help Us Achieve Our Mission

Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases and conditions. The company has approved therapies for cystic fibrosis, sickle cell disease, transfusion‑dependent beta thalassemia, acute pain and acromegaly, and it continues to advance clinical and research programs in these areas. Vertex also has a robust clinical pipeline of investigational therapies across a range of modalities in other serious diseases where it has deep insight into causal human biology, including IgA nephropathy, neuropathic pain, APOL1‑mediated kidney disease, primary membranous nephropathy, congenital adrenal hyperplasia, ACTH‑dependent Cushing's syndrome, autosomal dominant polycystic kidney disease, type 1 diabetes, generalized myasthenia gravis, and myotonic dystrophy type 1. Vertex was founded in 1989 and has its global headquarters in Boston, with international headquarters in London. Additionally, the company has research and development sites and commercial offices in North America, Europe, Australia, Latin America and the Middle East. Vertex is consistently recognized as one of the industry's top places to work, including 16 consecutive years on Science magazine's Top Employers list and one of Fortune’s 100 Best Companies to Work For. For company updates and to learn more about Vertex's history of innovation, visit www.vrtx.com or follow us on LinkedIn, Facebook, Instagram, YouTube, and X We believe our culture is one of Vertex’s greatest strengths and a key enabler of our ability to deliver transformative medicines for patients who need them. Rooted in innovation, purpose and collaboration, our culture empowers people to take smart risks, challenge conventional thinking and do their best work. The diversity of our people is central to that culture. By bringing together individuals with different backgrounds, experiences and perspectives, we foster an environment where new ideas thrive, better decisions are made and breakthrough innovation is possible. We are committed to creating a workplace where everyone feels valued, included, and connected to our shared mission, because we know that our unique culture and the collective strength of our people are what set Vertex apart.