Marketing Operations Manager

XSIGHT Photography & Video; Sacramento (CA); Híbrido; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

XSIGHT Productions is seeking a Marketing Operations Manager to design, implement, and optimize the systems that keep a fast-paced marketing and advertising agency running smoothly. This hands-on role focuses on process, technology, organization, and continuous improvement across SOPs, workflows, dashboards, and automation.

You will work with leadership, account teams, creative, and production to create visibility, accountability, and efficiency, removing roadblocks so teams can deliver great

Qualificações

• 3-5+ years of experience in marketing operations, agency operations, or related field.
• Experience in marketing/advertising or creative agency.
• Strong experience with project management and workflow software.
• Experience building templates, workflows, dashboards, and reporting systems.
• Excellent organizational and collaboration skills.

Responsabilidades

• Own the ongoing development and optimization of project management and CRM platforms.
• Create templates, workflows, dashboards, and reports.
• Improve visibility into project status, deadlines, and workloads.
• Lead training and onboarding for users.
• Maintain SOPs and process documentation.
• Identify bottlenecks and implement automation.

Conhecimentos

Marketing operations

Agency operations

Project management

Workflow automation

SOP development

Ferramentas

CRM

Project management software

Descrição da oferta de emprego

XSIGHT Productions is looking for a Marketing Operations Manager to help build, manage, and continuously improve the systems that keep a fast-paced marketing and advertising agency running smoothly.

This is a hands-on role for someone who loves process, technology, organization, and making things work better . You’ll be responsible for developing the operational infrastructure that supports our teams—from project management systems and internal SOPs to workflows, documentation, reporting, automation, and day-to-day agency operations.

You’ll work across departments and partner closely with agency leadership, account teams, creative teams, production, and other internal stakeholders to create systems that bring greater visibility, accountability, consistency, and efficiency to the way we work.

If you’re the person who naturally asks, "Why are we doing it this way?" and then figures out a better way to do it, this could be the role for you.

Why Join Us

You’ll have the opportunity to play a meaningful role in shaping how an agency operates behind the scenes . Rather than stepping into a rigid set of established processes, you’ll have the opportunity to build, improve, and influence the systems that support our people and our work. Your ideas will directly impact how teams collaborate, how projects move through the agency, and how efficiently we deliver for our clients.

You’ll work in a creative, collaborative environment where operational excellence isn't about adding bureaucracy—it’s about removing roadblocks so people can do their best work.

This is an opportunity to have a broad impact across the organization while working alongside teams that value creativity, innovation, collaboration, and continuous improvement.

What You’ll Own

Project and Client Management Systems

• Take ownership over the ongoing development, administration, and optimization of the agency’s project management and client relations management platforms.
• Build and maintain project templates, workflows, forms, dashboards, automations, task structures, and reporting.
• Build and maintain sales/lead follow up processes within the CRM for the sales team to track on-going deals.
• Ensure the platform reflects the way our agency actually works and continues to evolve as our needs change.
• Improve visibility into project status, deadlines, workloads, priorities, and resource needs.
• Monitor system adoption and identify opportunities to improve utilization and accountability.
• Troubleshoot system and workflow issues and coordinate with software providers when needed.
• Lead training and onboarding for employees using project management and other operational systems.
• Offer on-going support, training and refresh sessions to all team members as needed.
• Ensure processes, systems and protocols are adhered to by all team members, and create protocols that prevent systems from being disregarded.

SOP's and Process Development

• Develop, document, implement, and maintain agency-wide Standard Operating Procedures (SOPs).
• Create clear, practical documentation for recurring processes and workflows.
• Establish consistent processes for project intake, prioritization, approvals, production, delivery, and project closeout.
• Partner with department leaders to document how work moves through their teams.
• Regularly review existing processes and identify opportunities to simplify, standardize, or improve them.
• Maintain a centralized and accessible library of current SOPs, templates, checklists, and process documentation.

Agency Operations

• Help develop systems and processes that support the agency’s day-to-day operations.
• Improve communication, accountability, and visibility across departments.
• Identify workflow bottlenecks and work with teams to resolve them.
• Support employee onboarding and offboarding from a systems and operational perspective.
• Help coordinate internal operational initiatives and process changes.
• Assist leadership with operational reporting and insights.
• Support the evaluation and implementation of new software, technology, and agency tools.
• Develop solutions and implement A.I. tools that reduce unnecessary administrative work and allow teams to spend more time on strategic, creative, and client-focused activities.
• Creating company protocols and policies for A.I. use across different departments.

Automation and Continuous Improvement

• Identify repetitive, inefficient, or manual processes that could be streamlined through technology or automation.
• Develop solutions that reduce administrative work and improve team efficiency.
• Analyze workflows and recommend improvements based on operational needs and data.
• Stay current with project management technology, automation tools, marketing operations practices, and agency workflow trends.
• Champion a culture of organization, accountability, documentation, and continuous improvement.

What You’ll Bring

You’re organized—but you’re also a problem solver.

You understand that great operations aren't about creating more rules. They're about creating clarity, consistency, and systems that make people's jobs easier.

You’ll ideally bring:

• 3-5+ years of experience in marketing operations, agency operations, project management, traffic management, or a related field.
• Experience working within a marketing, advertising, creative, or communications agency preferred.
• Strong experience with project management and workflow management software.
• Experience building and maintaining project templates, workflows, automations, dashboards, and reporting systems.
• Experience developing and maintaining SOPs and process documentation.
• A strong understanding of how marketing and advertising projects move from initial request through final delivery.
• Excellent organizational and project management skills.
• Strong attention to detail without losing sight of the bigger picture.
• Excellent communication and collaboration skills.Strong analytical and problem-solving abilities.
• Comfort working across creative, account, production, leadership, and other internal teams.
• A willingness and ability to learn new technology quickly.
• The ability to turn complex processes into simple, intuitive workflows.
• A proactive mindset—you see a problem and look for a solution rather than waiting to be asked.
• Experience introducing new ideas, workflows, systems and processes to different teams with different comfort levels regarding change and technology.
• A willingness to jump into other aspects of the business if it’s beneficial to your understanding of operations and marketing.

You’ll Thrive in this role if you:

• Get excited about making workflows more efficient.
• Are the person everyone comes to when they can't figure out how a system works.
• Can look at a process and immediately spot unnecessary steps.
• Enjoy building things from the ground up.
• Can communicate equally well with creative thinkers and operational leaders.
• Are comfortable managing both the big picture and the smallest details.
• Believe documentation is important—but also believe documentation should actually be useful.
• Enjoy technology and figuring out how different tools can work together.
• Are constantly thinking, "There has to be a better way."

This is a full time position with potential for hybrid remote and in-person work at our downtown Sacramento studio.