Marketing Operations Manager

ZipRecruiter; Owings Mills (MD); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company is seeking a hands-on Marketing Operations Manager to enhance project coordination and improve operational workflows within their Creative Services team. This fully remote position focuses on ensuring quality and efficient delivery of creative outputs in a growing, innovative environment. Candidates with a strong background in marketing operations and team leadership are encouraged to apply.

Benefits

Medical, Dental, Vision Insurance

401(k)

Unlimited Paid Time Off

Flexible Work Schedule

Training and Career Development

Qualifications

• 7+ years of experience in creative operations, marketing production or project management.
• Experience managing and developing design coordinators and QA/design support roles.
• Strong understanding of direct mail production processes.

Responsibilities

• Own the operational workflow for creative production.
• Ensure timely, accurate, and scalable delivery of direct mail creative.
• Facilitate project kickoffs and manage resource allocation.

Skills

Creative Operations

Project Management

Team Leadership

Process Optimization

Communication Skills

Education

Bachelor's degree in Business Administration, Marketing, Design or related field

Tools

Ziflow

Jira

Hubspot

Adobe InDesign

Job description

Job DescriptionJob Description

Term of Employment: Full Time, Exempt

Location: 100% Remote.

About Monster Lead Group: Monster Lead Group is a pioneering, data-driven marketing company specializing in innovative marketing and sales technology. Since 2013, we’ve been on a mission to fuel client growth through targeted, turnkey campaigns that drive billions in funded loans. Our proprietary technology and advanced predictive analytics models enable us to forecast market trends and response rates accurately, helping our clients scale confidently. Our services span creative design, mail fulfillment, call recording and analysis, sales training, reporting, CRM solutions, and strategic consulting—rooted in a robust lead database.

We are mortgage industry veterans, powered by machine learning and driven by a passion for innovation and excellence. Our team is committed to optimizing direct mail marketing through advanced data management, compelling copywriting, creative services, and sales enablement. We pride ourselves on our innovative and agile, startup culture.

Why you will love this role:

We are seeking a hands-on and operationally driven Marketing Operations Manager to own and improve the day-to-day workflow, project coordination, and output quality of our Creative Services team. This role will ensure timely, accurate, and scalable delivery of direct mail creative by operationalizing process improvements, managing team communication and workflow tools, and providing tactical support through QA, production oversight, and training.

This person will play a hands-on role in strengthening team accountability, improving stakeholder coordination, and supporting the creative lead in managing workload, execution standards, and creative development.

What you’ll be doing:

• Own the operational workflow for creative production, from intake through delivery, including daily management of timelines, tickets, and team handoffs.
• Take accountability for the quality, accuracy, and on-time delivery of all creative output by enforcing structured QA and process documentation.
• Manage resource allocation to balance team workload, meet deadlines, and ensure consistent output.
• Identify and eliminate workflow blockers to keep creative production running smoothly and on schedule.
• Build and maintain SOPs, templates, checklists, and documentation to ensure quality, consistency, and repeatability.
• Provide hands-on support as needed across execution and QA
• Monitor template development and approval processes, enforcing best practices across platforms like Ziflow, Jira[AG1] and Hubspot.
• Facilitate project kickoffs and ensure clear, accurate communication of requirements, timelines, and changes.
• Strengthen alignment across Performance Marketing, Client Success, Creative Services, and Production through proactive coordination and stakeholder communication.
• Handle day-to-day escalations related to timelines, requirements, or execution.
• Support the development of creative briefs and help enforce adherence to brand guidelines and compliance standards.
• Track team capacity, identify resource gaps, and propose solutions to meet production demands.
• Coach team members on managing priorities, deadlines, and communication around workload. Lead onboarding and support ongoing training efforts.
• Develop and maintain operational metrics and reporting systems to track productivity, project status, and team effectiveness.
• Collaborate with the Creative Lead to ensure day-to-day operations align with strategic goals.

You’ve got what it takes if you:

• Bachelor’s degree in Business Administration, Marketing, Design, or a related field
• 7+ years of experience in creative operations, marketing production, or project management — preferably within financial services or other regulated industries
• Proven track record of building, managing, and optimizing high-volume creative workflows and processes
• 7+ years leading/managing a marketing/creative team.
• Experience managing and developing design coordinators a QA/design support roles
• Strong understanding of direct mail production processes, timelines, and versioning best practices
• Proficiency in project management and creative workflow tools (e.g., Ziflow, Jira, Hubspot)
• Experience with Adobe InDesign and an understanding of creative production constraints required
• Highly organized, process-driven, and comfortable stepping in to support execution as needed
• Strong interpersonal and communication skills across creative, technical, and client-facing teams
• Leadership style grounded in accountability, clarity, and team enablement

Interview Process:

• Intro and Screening – HR
• 1st Interview – Creative Manager
• 2nd Interview – Director of Performance Marketing
• 3rd Interview- VP of Client Success or Designee

Monster Lead Group’s Comprehensive Employee Benefits:

• Medical, Dental, Vision Insurance
• 401(k)
• Unlimited Paid Time Off
• Flexible Work Schedule
• Training and Career Development

Disclaimer: Monster Lead Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to , , , , , , expression, , , protected veteran or disabled status, or genetic information.

This job posting is intended to describe the general nature and requirements of the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed may be assigned as needed to ensure smooth business operations.

Employment with Monster Lead Group is "at-will," meaning that either the employee or Monster Lead Group may terminate the employment relationship at any time, with or without cause or notice. Nothing in this job posting creates or should be interpreted to create an employment contract between the applicant and Monster Lead Group.

Salary range listed (if any) is an estimate and may be adjusted based on factors including but not limited to experience, qualifications, and market conditions. Final compensation details will be discussed during the interview process.

[AG1]Suggestion to add Jira to this list