Marketing Operations Leader

Kimberly-Clark; Chicago (IL); Hybrid; USD 140,000 - 173,000; Full time

Benefits offered by this job

Flexible work model

401(k) and Profit Sharing

Job summary

Kimberly-Clark is seeking a Marketing Operations Leader to oversee the integrated marketing planning process for the Baby & Child Care sector in North America. You will align internal brands with external agencies, drive annual plans, and implement new capabilities.

The role requires building high‑performing inter‑agency teams, coordinating cross‑functional workstreams, and shaping standards, tools, timelines, and best practices to enable data‑driven decisions and optimized campaigns.

Qualifications

• 8+ years of experience in marketing programs across multiple platforms on agency or client side.
• Client-facing experience and agency experience.
• Deep understanding of marketing processes, common agency deliverables and budget management.
• Strong operations management experience across complex organizations, including project management abilities in a leadership role.
• Ability to self-manage while managing assigned teams and projects under tight deadlines.
• Ability to expertly handle multiple projects and priorities working with various internal and external partners and organizational levels.
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Manage the sector-level operating rhythm, leading key marketing processes such as annual planning.
• Lead the implementation of new marketing capabilities or processes at the sector level when needed.
• Oversee project delivery at the sector level, working in partnership with Project Management.
• Manage sector-level internal and external collaboration, ensuring cross-functional teams are brought in at the right points throughout the project life cycle.
• Oversee the creative production process in partnership with external resources, ensuring best practices are followed and talent renewals are managed appropriately.
• Lead the development of agency scopes of work optimizing staffing models and individual role archetypes.
• Drive cost efficiencies by negotiating project-based agency scopes as business needs require.
• Drive the mid-year and end-of-year agency performance evaluation cycle, collaborating across sectors and with Procurement to ensure timing and schedule alignment.
• Single point of contact to coordinate brand and agency feedback.
• Serves as point of contact with sector-level agencies to assist in resolving agency conflicts or performance inclusive of agency talent.
• Guide brand teams and agencies on staffing concerns.
• If new/additional agency resources are required, the Marketing Ops Manager will research options, in partnership with Global Marketing Operations and Procurement.
• Responsible for operational training with new agency.
• Provide leadership support to the Financial Coordinators and brand marketing teams to ensure effective financial tracking, reporting and compliance with all internal and external financial controls & requirements.

Skills

8+ years experience

Client-facing

Agency experience

Marketing processes

Operations management

Leadership

Multi-project management

MS Office

Job description

Marketing Operations Leader

Marketing Operations Leader Job Description Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

About You

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. The Marketing Operations Leader provides strategic leadership over the development and execution of the integrated marketing planning process within the Baby & Child Care sector for Kimberly-Clark North America. In this role you’ll collaborate with external & internal agencies (media, creative, PR, etc.) to ensure that agency business models & capabilities effectively service Kimberly-Clark’s operating standards & requirements and ensure that all agencies are collaborating to support a cohesive, channel-agnostic view of consumer-centric planning & execution. This position also requires collaboration with internal brands and marketing teams to drive the operating model for both annual planning and responsive activation & optimization of brand marketing plans, including the development of key standards, tools, timelines, and best practices. This position requires broad understanding of marketing processes, common agency deliverables and budget management. To be successful in this role, the selected candidate will need to have a proven history of building high-functioning, cohesive inter-agency teams, as well as practical experience with integrated execution to enable effective decision making.

Job Responsibilities

• Manage the sector-level operating rhythm, leading key marketing processes such as annual planning.
• Lead the implementation of new marketing capabilities or processes at the sector level when needed.
• Oversee project delivery at the sector level, working in partnership with Project Management.
• Manage sector-level internal and external collaboration, ensuring cross-functional teams are brought in at the right points throughout the project life cycle.
• Oversee the creative production process in partnership with external resources, ensuring best practices are followed and talent renewals are managed appropriately.
• Lead the development of agency scopes of work optimizing staffing models and individual role archetypes.
• Drive cost efficiencies by negotiating project-based agency scopes as business needs require.
• Drive the mid-year and end-of-year agency performance evaluation cycle, collaborating across sectors and with Procurement to ensure timing and schedule alignment.
• Single point of contact to coordinate brand and agency feedback.
• Serves as point of contact with sector-level agencies to assist in resolving agency conflicts or performance inclusive of agency talent.
• Guide brand teams and agencies on staffing concerns.
• If new/additional agency resources are required, the Marketing Ops Manager will research options, in partnership with Global Marketing Operations and Procurement.
• Responsible for operational training with new agency.
• Provide leadership support to the Financial Coordinators and brand marketing teams to ensure effective financial tracking, reporting and compliance with all internal and external financial controls & requirements.

Qualifications

• 8+ years of experience in marketing programs across multiple platforms on agency or client side.
• Client-facing experience and agency experience.
• Deep understanding of marketing processes, common agency deliverables and budget management.
• Strong operations management experience across complex organizations, including project management abilities in a leadership role.
• Ability to self-manage while managing assigned teams and projects under tight deadlines.
• Ability to expertly handle multiple projects and priorities working with various internal and external partners and organizational levels.
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint).

Preferred Qualifications

• Experience in marketing and operations management.
• Strong project management abilities in a leadership role.
• Self-motivated and willing to expand knowledge.
• Strong Agency Management experience.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you. Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.

Flex That Works at Kimberly-Clark

We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.

Fine Print

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of local policies. Employment is subject to verification of pre-screening tests which may include drug screening, background check, and DMV check. Veterans and members of the Reserve and Guard are highly encouraged to apply. This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

Salary

Salary Range: 140,320 – 173,360 USD. At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.

Location and Worker Type

Primary Location Chicago, IL, USA. Additional Locations. Worker Type Employee. Worker Sub-Type Regular Time Type Full time. Fueled by ingenuity, creativity, and an understanding of people's most essential needs, we're working to find new ways to make a positive impact on the world we share. Kimberly-Clark and its trusted brands, including Huggies, Kleenex, Scott, Kotex, Cottonelle, Poise, Depend, Andrex, Pull-Ups, GoodNites, Intimus, Neve, Plenitud, Sweety, Softex, Viva and WypAll, are an indispensable part of life for people in more than 175 countries by helping individuals experience more of what's important to them. We use sustainable practices that support a healthy planet, build stronger communities, and ensure our business thrives for decades to come. To learn more about the company's 150-year history of innovation, visit kimberly-clark.com.