Marketing & Operations Lead — Client Experience & Growth

The Encompass Group; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

The Encompass Group is seeking a Marketing & Operations Manager in the Dallas area to blend marketing, social media, office operations, and administrative support while serving as the welcoming face of the organization.

In this highly visible role you will greet clients, support brand initiatives, coordinate daily operations, manage supplies, and assist leadership on special projects while learning new technologies and AI tools to improve processes.

Qualifications

• 3–5+ years of experience in office administration, operations, marketing, client services, hospitality, executive support, or a related field.
• A warm, energetic, and naturally welcoming personality.
• Excellent interpersonal and communication skills.
• Highly organized with exceptional attention to detail.
• Tech savvy with a passion for learning new systems and embracing emerging technology.
• A proactive mindset with the ability to adapt and jump in wherever needed.

Responsibilities

• Create an outstanding first impression by welcoming clients and visitors with warmth, professionalism, and genuine hospitality.
• Support marketing initiatives, social media presence, and brand awareness.
• Coordinate day-to-day office operations to ensure everything runs efficiently.
• Manage office supplies, kitchen organization, and general workplace operations.
• Provide administrative support to leadership and assist with special projects.
• Learn and utilize new technology, software, and AI tools to improve processes and efficiency.
• Take ownership of projects and proactively identify ways to improve the client and office experience.

Skills

Office administration

Marketing

Client services

Hospitality

Executive support

Job description

The Encompass Group is seeking a Marketing & Operations Manager in the Dallas area to blend marketing, social media, office operations, and administrative support while serving as the welcoming face of the organization.

In this highly visible role you will greet clients, support brand initiatives, coordinate daily operations, manage supplies, and assist leadership on special projects while learning new technologies and AI tools to improve processes.