Marketing Operations Expert - AI Environments - AI Trainer

mercor; United States; Remote; USD 83,000 - 138,000; Full time

Job summary

Mercor is seeking a Marketing Expert — Marketing Operations (AI Agent Environments) for a remote contract role. You will design task briefs, define dashboards and personas, and evaluate AI agent responses with a focus on realistic, data-driven decision making.

The role requires hands-on marketing operations experience, strong CRM/tooling proficiency, and excellent written reasoning to guide evaluation and task design in AI environments.

Qualifications

• Hands-on practitioner experience in marketing operations.
• Experience with CRM tools like Salesforce, marketing automation platforms, project trackers like Asana or Linear, and support tools like Zendesk or Intercom.
• Clear written reasoning skills.

Responsibilities

• Design task briefs based on real marketing operations experience, focusing on planted issues and strong decision-making.
• Specify documents, dashboards, personas, and tool states for realistic task execution.
• Write or review reference answers and criteria distinguishing strong from plausible-but-wrong responses.
• Review and evaluate AI agent attempts against personal standards.
• Diagnose issues from messy data, prioritize tasks, plan, execute, and orchestrate multi-step work across tools.

Skills

Marketing operations

Clear written reasoning

Tools

Salesforce

Marketing automation platforms

Asana

Linear

Zendesk

Intercom

Job description

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Marketing Expert — Marketing Operations (AI Agent Environments)

Type: Contract

Compensation: $60–$100/hour

Location: Remote

Role Responsibilities

• Design task briefs based on real marketing operations experience, focusing on planted issues and strong decision-making.
• Specify documents, dashboards, personas, and tool states for realistic task execution.
• Write or review reference answers and criteria distinguishing strong from plausible-but-wrong responses.
• Review and evaluate AI agent attempts against personal standards.
• Diagnose issues from messy data, prioritize tasks, plan, execute, and orchestrate multi-step work across tools.

Qualifications

Must-Have

• Hands-on practitioner experience in marketing operations.
• Fluent in CRM tools like Salesforce , marketing automation platforms, project trackers like Asana or Linear , and support tools like Zendesk or Intercom .
• Clear written reasoning skills.

Preferred

• Experience building AI training environments , RL environments , or simulated case studies.
• Rubric Academy or Rubric Bootcamp certification.

Screening

• Applicants complete a short multiple-choice knowledge screener specific to this sub-domain before review.