Marketing Operations Chief of Staff & Program Lead

Goodwill Industries Of Central Texas; Austin (TX); On-site; USD 78,000 - 85,000; Full time

Job summary

Goodwill Central Texas is seeking a Senior Manager, Marketing Operations to act as Chief of Staff for the Marketing organization in Austin. You will oversee the project portfolio, manage budgets, and partner with internal stakeholders and external clients to deliver high-impact marketing programs.

The role requires 5–8+ years in project management and leadership within marketing, strong communication skills, and experience with Hubspot and finance-related processes.

Qualifications

• Bachelor’s degree required.
• 5-8+ years of project management and team leadership in marketing/communications.
• Experience with workflow management platforms.
• Experience with Microsoft Office.
• Experience managing budgets, vendor contracts, invoices, and financial reporting.
• Hubspot strongly preferred.
• Experience with a large, multi-brand organization preferred.
• Familiarity with AI tools and mar tech stack tools preferred.
• Demonstrated ability to lead process improvements and organizational change.
• Excellent interpersonal, written, verbal, and presentation skills.

Responsibilities

• Oversee the marketing team's project portfolio, prioritizing and scheduling work.
• Act as liaison between marketing, internal clients, and external stakeholders.
• Develop and improve marketing processes, policies, and SOPs.
• Lead onboarding and ongoing training for marketing processes and tools.
• Monitor performance against goals and report progress.
• Coordinate annual and quarterly marketing planning and reviews.
• Manage budgets, invoices, purchasing, and financial reconciliation.
• Own day-to-day marketing operations infrastructure and documentation.
• Coordinate vendor relationships and contract negotiations.
• Support organizational events and marketing logistics.

Skills

Project management

Team leadership

Cross-functional collaboration

Stakeholder management

Budgeting & finance

Communication

Education

Bachelor’s degree

Tools

Hubspot

Microsoft Office

Adobe Creative Cloud

EOS / Enterprise Operating System

Job description

Goodwill Central Texas is seeking a Senior Manager, Marketing Operations to act as Chief of Staff for the Marketing organization in Austin. You will oversee the project portfolio, manage budgets, and partner with internal stakeholders and external clients to deliver high-impact marketing programs.

The role requires 5–8+ years in project management and leadership within marketing, strong communication skills, and experience with Hubspot and finance-related processes.