Marketing Office Manager | Flexible Schedule & Growth

Socket.dev; Branson (MO); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay and Direct Deposit

Health Insurance (Medical/Vision/Dent)

401 (K) Retirement Plan with Company-M

Paid Time Off (PTO) Program

Paid Vacation and Holiday Pay

Employee Discounts

Job summary

Spinnaker Resorts is seeking an experienced Office Manager to oversee daily operations at the Welcome Center and Preview Center. You will manage staffing, check-ins, and cross-department communication to ensure smooth tours and guest experiences.

The role requires 3+ years in office management, strong communication and leadership skills, and proficiency with Microsoft Office. Occasional travel and marketing/event coordination are part of the job responsibilities.

Qualifications

• Bachelor’s Degree preferred.
• Proven experience as an Office Manager, Front Office Manager or Administrative Assistant for 3 plus years.
• Occasional overnight travel may be required.
• Ability to establish priorities, work independently, and proceed with objectives.
• Ability to handle and resolve recurring problems.
• Ability to communicate effectively, both orally and in writing.
• Excellent computer skills to include Microsoft Office
• Excellent written and verbal communication skills.
• Attention to detail, process driven, well organized.
• Ability to train, educate and motivate staff.Experience in Marketing and/or Event Planning.
• Strong leadership, analytical and strategic planning skills.

Responsibilities

• Schedule staffing for Welcome Center, Tour Desk, and Food and Beverage staff.
• Support Welcome Center and Tour Desk operations when necessary.
• Enforce policies for a professional work environment.
• Assist with Welcome Center and Tour Desk check-ins as necessary.
• Provide communication to staff and other departments as needed as related to tour allocation availability, tour times and schedule adjustments.
• Oversee manifesting of tours into CRMS/SPI in a timely manner.
• Oversee daily audit of CRMS/SPI entry related to mini vacs/other sources.
• Oversee employee and vendor check distribution and tracking.
• Supplies/Uniform inventory management and ordering responsibility for all TD/VC locations.
• Communication with breakfast/lunch locations re: sales floor schedule and order quantities.
• Oversee certificate collection from local vendor partners (restaurants, attractions, ticket sales, hotel).
• Communicate with all hotel managers on a weekly basis to resolve customer issues, etc.
• Order and manage inventory for tour gifts and referral gifts (wine, etc.).
• Manage process for creating/printing all promotional materials.
• Oversee procedures, production and advertising materials for marketing programs (Explore magazine, etc.).
• Review daily tour sheets for accuracy as well as to ensure that all tours are appropriately qualified or not qualified.
• Manage local confirmations department.
• Manage daily gifting, no show gifting and pre gifting reports.
• Manage CRMS reports such as demographics by vendor, ticket sales tracking, etc.
• Update and distribute weekly certificate tracking report.
• Update and distribute direct vendor reports as needed.
• Review all tour desk, welcome center, gifting and local confirmations reports for accuracy.
• Contact person for HR related to all new hires and managing existing Marketing employee files.
• Assist in coordinating special events, road shows and other marketing campaigns as needed.
• Managing Ticket Sales at both Welcome Center and Tour Desk including monies collected.
• Performing other related duties & special projects as requested by upper management.

Skills

Office management experience

Prioritization

Independent work

Communication skills

Attention to detail

Leadership

Problem solving

Marketing/event experience

Education

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

Spinnaker Resorts is seeking an experienced Office Manager to oversee daily operations at the Welcome Center and Preview Center. You will manage staffing, check-ins, and cross-department communication to ensure smooth tours and guest experiences.

The role requires 3+ years in office management, strong communication and leadership skills, and proficiency with Microsoft Office. Occasional travel and marketing/event coordination are part of the job responsibilities.