Marketing Liaison

Pioneer-Health-Care-Management-; Southfield Township (MI); On-site; USD 55,000 - 80,000; Full time

Job summary

Pioneer-Health-Care-Management- is seeking a Marketing Liaison to be the primary link between the facility and the healthcare community. You will develop and maintain referral relationships that drive admissions, census growth, and market awareness, working with hospitals, physicians, discharge planners, and managed care organizations to promote the facility’s services.

Reporting to the Senior Vice President of Marketing, you will support occupancy goals and payer mix while upholding

Qualifications

• Associate's Degree required; Bachelor's Degree preferred.
• Minimum of two years in healthcare marketing, admissions, business development, sales, or customer service.
• Established healthcare referral relationships preferred.

Responsibilities

• Develop and maintain referral relationships with hospitals, health systems, physician offices, case managers, and managed care entities.
• Meet or exceed monthly admissions and census goals.
• Represent the facility at healthcare events and community programs.
• Coordinate with Admissions and Marketing teams to drive occupancy growth and market awareness.

Skills

Healthcare marketing

Business development

Relationship building

Sales

Education

Associate's Degree

Bachelor's degree in Marketing/Healthcare Administration/Business/Communications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bingham Farms, MI, US

6 days ago Requisition ID: 4068

Reports to: Vice President of Marketing

Effective Date: 04.2022 Review Date: 06.2026

Position Summary

The Marketing Liaison serves as the primary representative of the facility within the healthcare community and is responsible for developing and maintaining referral relationships that drive admissions, census growth, and market awareness. The primary objective is to generate qualified referrals, increase admissions, strengthen referral relationships, and support facility census growth while maintaining the highest standards of professionalism and customer service.

The Marketing Liaison works closely with hospitals, physicians, case managers, discharge planners, managed care organizations, and community partners to promote the facility's services and ensure a seamless transition of patients into the facility. The primary objective is to generate qualified referrals, increase admissions, strengthen referral relationships, and support facility census growth while maintaining the highest standards of professionalism and customer service.

Reporting to the Senior Vice President of Marketing, the Marketing Liaison plays a critical role in achieving occupancy goals, improving payer mix, and enhancing the facility's reputation within the healthcare marketplace.

Essential Duties and Responsibilities

Business Development & Referral Management

Establish and maintain productive relationships with:

• Hospitals
• Health systems
• Physician offices
• Case managers
• Managed Care Organizations
• Accountable Care Organizations (ACOs)
• Hospice Providers
• Community organizations

Conduct routine visits to referral sources to strengthen relationships and increase referral opportunities.

Develop and execute referral development plans to increase admissions and market share.

Identify new referral sources and business development opportunities.

Serve as the primary point of contact for referral partners.

Meet or exceed monthly admissions and census goals.

Collaborate with facility leadership to develop occupancy growth strategies.

Monitor census trends, referral patterns, and market opportunities.

Assist in maintaining an optimal payer mix to support financial performance.

Work closely with Admissions Coordinators to facilitate timely admissions.

Admissions Coordination

Respond promptly to referral inquiries.

Evaluate potential admissions for appropriateness and service capability.

Coordinate with clinical and operational leadership to facilitate admission decisions.

Communicate admission status updates to referral partners.

Ensure a positive admission experience for residents and families.

Community Outreach

Represent the facility at healthcare events, networking functions, and community programs.

Participate in health fairs, educational seminars, and professional association meetings.

Promote facility programs and services within the local healthcare community.

Develop community partnerships that support organizational growth objectives.

Marketing & Brand Promotion

Assist in implementing facility marketing initiatives and campaigns.

Distribute marketing materials and promotional resources to referral sources.

Promote specialty programs and services offered by the facility.

Support social media, public relations, and community engagement activities as directed.

Maintain professional representation of the facility's brand and mission.

Relationship Management

Maintain regular contact with referral sources through in-person visits, phone calls, emails, and follow-up communications.

Develop strong working relationships with hospital case management teams and physician offices.

Address referral source concerns and facilitate issue resolution.

Promote exceptional customer service and responsiveness.

Reporting & Data Management

Maintain accurate records of referral activity and business development efforts.

Utilize customer relationship management (CRM) and admissions tracking systems to document contacts, referrals, and outcomes.

Prepare weekly and monthly reports detailing:

• Referral activity
• Admissions
• Conversion rates

Analyze referral trends and recommend growth opportunities.

Work closely with:

• Nursing Home Administrator
• Director of Nursing
• Admissions Coordinator
• Business Office
• Therapy Department
• Corporate Marketing Team

Participate in census development meetings and strategic planning sessions.

Communicate market intelligence and competitor activity to leadership.

Performance Benchmarks

Admissions & Census

• Achievement of monthly admission goals.
• Occupancy growth.
• Managed Care census growth.
• Improvement in payer mix.

Referral Development

• Number of referral source visits completed.
• Development of new referral relationships.
• Referral source retention.

Conversion Metrics

• Referral-to-admission conversion rates.
• Timeliness of referral follow-up.
• Admission turnaround times.

Community Engagement

• Participation in networking and community events.
• Development of strategic partnerships.
• Market visibility initiatives.

Professional Performance

• CRM documentation compliance.
• Customer service performance.
• Team collaboration and professionalism.

Qualifications

Education

Associate's Degree required; Bachelor's Degree in Marketing, Healthcare Administration, Business Administration, Communications, or related field preferred.

Experience

Minimum of two (2) years of healthcare marketing, admissions, business development, sales, or customer service experience preferred.

Skilled nursing, rehabilitation, home health, hospice, assisted living, LTACH, or healthcare experience strongly preferred.

Established healthcare referral relationships preferred.

Knowledge, Skills & Abilities

Knowledge of post-acute care services and healthcare referral processes.

Understanding of Medicare, Medicaid, and Managed Care.

Strong sales, marketing, and relationship-building skills.

Excellent verbal and written communication skills.

Strong organizational and time management abilities.

Ability to work independently and achieve performance goals.

Professional presentation and interpersonal skills.

Licensure & Certifications

Valid driver's license with acceptable driving record required.

Reliable transportation required.

Physical Requirements

Frequent local travel to hospitals, physician offices, and referral partner locations.

Ability to stand, walk, and attend community events for extended periods.

Ability to transport marketing materials and equipment as needed.