Marketing Inquiry Records Assistant

HRS Talent Solutions; Asheville (NC); Remote; USD 35,000 - 37,000; Full time

Job summary

HRS Talent Solutions is seeking a Marketing Inquiry Records Assistant to support marketing administration and source-record keeping. This remote, entry-level role pays $25.45–$27.15 per hour and focuses on accurately recording inquiry sources and ensuring records reflect the correct campaign and channel.

You will preserve the audit trail from submission to record, flag ambiguous sources, and route genuine questions to the service owner promptly.

Qualifications

• No marketing analytics experience required; training provided.
• Basic spreadsheet use, attention to names and dates, and clear notes are expected.
• Prior office administration or customer service experience is helpful, newcomers welcome.
• No sales calls or advertising strategy duties are required.
• Remote work is possible; a quiet home office may support the review of contact records.

Responsibilities

• Record the source information from online forms or campaign systems.
• Compare any tag with the approved campaign list before entering a label.
• Preserve the trail from the original submission to the current record for clarity.
• Route genuine customer questions promptly to the service owner; avoid delays for source cleanup.
• Keep evidence for each source decision in the designated record rather than private spreadsheets.

Job description

Marketing Inquiry Records Assistant

Marketing administration / Source records
Remote · Full-time or part-time · $25.45–$27.15 per hour

When an inquiry arrives after a campaign, the team needs to know which approved channel brought it in. The Marketing Inquiry Records Assistant records the source shown by the form or campaign system, checks that the inquiry is attached to the right record, and flags cases where the source is uncertain. This work supports reporting and customer service follow-up. It does not involve calling strangers, deciding whether a person is a qualified sales lead, or claiming credit for a campaign without evidence.

An online form might include a campaign tag. A reply to a general email may have no reliable source at all. A person may also arrive through more than one channel. Follow the organization’s attribution instructions for straightforward cases, and leave ambiguity visible. Do not fill a blank field with the most recent campaign simply because a report looks tidier that way.

What the source record should show

The source label, inquiry date, and relevant form or message reference should agree. If a tag refers to an old campaign, check the approved mapping table before entry. If a web link has been reused, ask the campaign owner how it should be recorded. The job is to preserve the trail from the original submission to the current record. That trail lets another colleague understand the entry without guessing from a spreadsheet color or a private note.

You may be asked to look for records with no source, duplicated contacts, or inconsistent labels. A duplicate inquiry is not necessarily a duplicate person; compare permitted identifiers and refer uncertain matches. If the message itself requests a service answer, make sure it reaches the customer service owner promptly rather than delaying a reply for source cleanup. The person who wrote in matters more than a perfectly complete marketing report.

What you would handle

Begin with the inquiry record and whatever source information the online form or campaign system actually captured. Compare any tag with the approved campaign list before entering a label. If the source is missing, outdated, or inconsistent, leave the uncertainty visible for review. A second message from a person may belong with the earlier contact, but similar names alone are not enough to merge records. When a genuine customer question is present, route it to the service owner promptly; administrative cleanup should not hold up an answer.

Keep the evidence for each source decision in the designated record rather than in a private spreadsheet. A colleague should be able to see why an entry was made and which campaign version was checked. Uncertain items can be grouped by the kind of problem, such as missing tag or reused link, for an efficient review with the marketing owner. Do not change a historical record to make a report look cleaner without a confirmed correction.

An introductory path into marketing operations

You do not need marketing analytics experience. The employer will train you on its campaign labels, contact system, and rules for uncertain entries. Basic spreadsheet use, attention to names and dates, and clear notes are enough to begin. Prior office administration or customer service work can help, but newcomers are welcome. There is no expectation that you create advertising strategy or make sales calls.

A quiet home office may support the remote review of contact records. The company will confirm its equipment and schedule. Pay is $25.45–$27.15 per hour. An item is complete when its source is supported by the record, or when an unresolved source has a clear reason and owner. This distinction protects the usefulness of the data.

Joining the selection process

If you’re selected for the next step, you may be asked to complete an application on the hiring company’s website. Your resume can show list organization, source checking, or careful contact records from any setting. A marketing analytics background is optional because this is an introductory records role. The employer will explain its campaign labels during training. No sales history is necessary.