Marketing Executive

Hyatt; Lahaina (HI); On-site; USD 34,796 - 127,018; Full time

Benefits offered by this job

Travel discounts

Medical/Dental/Vision benefits

Tuition Reimbursement

Job summary

Hyatt is seeking a Linkage Marketing Coordinator for the Sales & Marketing team at Hyatt Vacation Club in Lahaina, Hawaii. This role includes engaging with hotel guests, scheduling sales presentations, and delivering exceptional service.

The position offers an hourly rate of $16.00 plus an annual pay range of $34,796 to $127,018 with uncapped commission and bonuses. Benefits include travel discounts, medical benefits, and professional development opportunities.

Qualifications

• Highly motivated with sales or customer service experience.
• Enjoy interacting with guests in person or by phone.
• Available to work a flexible schedule, including weekends and holidays.

Responsibilities

• Engage with hotel guests at desk locations and provide elevated customer service.
• Schedule sales presentations and manage customer expectations.
• Deliver high-level service to exceed sales presentation and volume production goals.

Skills

Sales experience

Customer service experience

Guest interaction

Job description

Position

Linkage Marketing Coordinator – Sales & Marketing team at Hyatt Vacation Club at Kaanapali Beach, Lahaina, HI.

Compensation

Hourly Rate: $16.00 per hour with production pay. Annual pay range (base wages + production pay) $34,796 to $127,018. UNCAPPED commission & bonuses.

Sign‑On Bonus

Up to $2,000 sign‑on bonus potential:

• $1,000 after 45 days and $1,000 after six months for 1 year of timeshare experience.
• $500 after 45 days and $500 after six months for no timeshare experience.
• Additional terms and conditions apply.

Schedule

Hours: 7 am – 8 pm with typical shifts of 7 am – 1:30 pm and 1:30 pm – 8 pm. Rotating shifts, 5 days per week, with weekend work required. Subject to business needs.

Benefits

• Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

Responsibilities

• Engage with hotel guests at desk locations and provide elevated customer service.
• Schedule sales presentations and manage customer expectations.
• Deliver high‑level service to exceed sales presentation and volume production goals.
• Ensure all guests attending a sales presentation meet eligibility requirements and are open to learning more.
• Use persuasive techniques to maximize revenue while maintaining guest loyalty.

Guest Experience and Company Standards

• Welcome and greet guests; anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Qualifications

• Highly motivated with sales or customer service experience.
• Enjoy interacting with guests in person or by phone.
• Available to work a flexible schedule, including weekends and holidays.
• Concierge and/or sales experience preferred.
• Background and drug screening may be required per state and local regulations.
• Physical requirements: reach overhead and below knees; perform bending, twisting, pulling, and stooping; stand, sit, or walk for extended periods.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.