Marketing Data Analyst

New York Technology Partners; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

New York Technology Partners is seeking a Data Operations professional to support administration of complex market data datasets, ensure accuracy, and manage customer inquiries and contracts. The role focuses on data quality, compliance, and process improvements in a fast-paced environment.

The position involves coordinating data administration, transitioning data services for customers, and generating actionable reports using visualization tools and SQL queries.

Qualifications

• Bachelor's degree in Business, Finance, Computer Science, Data Analytics, or another quantitative field preferred.
• Approximately three years of experience in market data administration or a comparable data operations environment preferred.
• Advanced knowledge of Word, Excel, and PowerPoint including lookup formulas, pivot tables, macros, and mail merge.

Responsibilities

• Data Management & Accuracy: Support administration of complex data sets, including usage, billing, and compliance-related information; monitor data for inconsistencies or errors and elevate issues.
• Customer & Account Operations: Provide day-to-day operational support to a global portfolio of market data customers; respond to inquiries involving accounting, contracts, data licensing, and policies.
• Compliance & Issue Resolution: Assist customers in meeting market data compliance obligations, including usage reporting and policy requirements; investigate and resolve issues.
• Data Administration & Customer Transitions: Maintain accurate customer records and ensure reporting databases are current; assist transitions to new administrators, including CT Plan initiatives.
• Reporting, Analytics & Process Improvement: Use database query tools and visualization apps to create reports and monitor data ingestion health, system availability, and latency; identify automation opportunities.

Skills

Analytical thinking

Excellent communication

Multitasking and prioritization

Education

Bachelor's degree in Business, Finance, CS, Data Analytics or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

HTML

AI tools

Data visualization tools

Job description

• Data Management & Accuracy: Support the administration of complex data sets, including usage, billing, and compliance-related information. Monitor data for inconsistencies, errors, or unusual activity and elevate issues as appropriate.
• Customer & Account Operations: Provide day-to-day operational support to a global portfolio of market data customers. Respond promptly and accurately to inquiries involving account reporting, invoicing, contracts, data licensing, products, and applicable market data policies.
• Compliance & Issue Resolution: Assist customers in meeting market data compliance obligations, including usage reporting, policy requirements, and established payment and collections procedures. Help investigate and resolve operational or compliance-related issues.
• Data Administration & Customer Transitions: Maintain accurate customer account and usage records and ensure reporting databases remain current. Perform scheduled updates to emergency contact information and assist customers with the transition of data and services to a new administrator, including initiatives such as CT Plan.
• Reporting, Analytics & Process Improvement: Use database query tools and data visualization applications to create reports and monitor operational metrics such as data ingestion health, system availability, and latency. Investigate underlying causes of process issues, develop and maintain operational procedures, and identify opportunities for automation and improved scalability.

Education & Qualifications

• Education: Bachelor's degree in Business, Finance, Computer Science, Data Analytics, or another quantitative or related field preferred.
• Experience: Approximately three years of experience in market data administration or a comparable data operations environment preferred.
• Technical Skills:
• Advanced knowledge of Microsoft Word, Excel, and PowerPoint, including lookup formulas, pivot tables, macros, and mail merge functionality.
• Familiarity with HTML and artificial intelligence (AI) tools.
• Ability to work with data, reporting systems, and database or visualization tools.
• Professional Skills: Strong analytical and problem-solving abilities with exceptional attention to detail. Demonstrated ability to manage customer concerns, resolve conflicts professionally, and deliver high-quality service. Comfortable working independently, managing competing priorities, and meeting strict deadlines in a fast-paced environment. Excellent written and verbal communication skills, along with a dependable, professional, responsive, and proactive approach to working with both customers and internal teams.