Market Data Services Analyst

New York Technology Partners; New York (NY); Hybrid; USD 85,000 - 115,000; Full time

Job summary

New York Technology Partners seeks a detail-oriented Market Data Analyst to join the UTP Plan Administration team. You will help ensure real-time integrity, delivery, and quality of UTP market data feeds while supporting day-to-day market data customer accounts, including usage reporting and billing collections.

This remote/hybrid role involves coordinating with internal teams and external global clients to resolve inquiries, assist with transitions to a new plan administrator, and leverage

Qualifications

• Bachelor's degree in Business, Finance, CS, Data Analytics, or related quantitative discipline.
• Three years of market data administration experience preferred.
• Advanced proficiency with Word, Excel, and PowerPoint (lookup functions, pivot tables, and macros/mail merge).
• Experience with HTML and AI tools.
• Strong analytical mindset, attention to detail, excellent communication and customer service skills.

Responsibilities

• Data quality and integrity management of usage, billing and compliance information.
• Provide responsive support for day-to-day global market data customer accounts.
• Assist customers with compliance, reporting and payment collections frameworks.
• Maintain accurate customer and usage reporting records and support data transitions to new administrator.
• Leverage querying and visualization tools to draft metric reports and identify root causes for process improvements.

Skills

Analytical mindset

Attention to detail

Customer service

Communication skills

Conflict management

Education

Bachelor's degree in Business, Finance, CS, Data Analytics, or related quantitative discipline

Tools

Microsoft Word

Excel

PowerPoint

HTML

AI tools

Job description

We are seeking a detail-oriented and analytical Market Data Analyst to join our UTP Plan Administration team. You will work on the team responsible for ensuring the real-time integrity, delivery, and quality of mission-critical UTP market data feeds. In this remote/hybrid operational role, you will help manage day-to-day market data customer accounts for the UTP Plan, from handling usage reporting and billing collections, coordinating closely on internal compliance, working with external global clients to resolve inquiries, to supporting critical data transitions to new plan administrators.

Key Responsibilities

• Data Quality & Integrity: Assist in managing a wide range of complex data sets including usage, billing, and compliance information. Proactively identify and elevate data discrepancies or anomalies.
• Account & Customer Operations: Provide responsive support for the day-to-day operations of global market data customer accounts. Deliver timely and accurate customer service regarding reporting, billing, contracts, data licensing, products, and related exchange policies.
• Incident & Policy Management: Assist customers with compliance regarding market data policies, usage reporting requirements, and payment collections frameworks.
• Data Administration & Transitions: Maintain accurate customer and usage reporting records, including quarterly updates to the Emergency Contact database. Provide customers with vital information and hands‑on support related to transitioning data to the new administrator (e.g., CT Plan).
• Analytics, Reporting & Process Optimization: Leverage database querying tools and visualization software to draft metric reports tracking ingestion health, uptime statistics, and systemic latency. Identify root causes of business process issues, document operational runbooks, and build automation updates to improve scale.

Education & Qualifications

• Education: College graduate with a bachelor's degree preferably in Business, Finance, Computer Science, Data Analytics, or a related quantitative discipline.
• Experience: Three years of market data administration experience preferred.
• Technical Skills:
• Advanced proficiency with Microsoft Word, Excel, and PowerPoint (including lookup functions, pivot tables, and macros/mail merge).
• Experience with HTML and artificial intelligence (AI) tools.
• Soft Skills: Strong analytical mindset, attention to detail, exceptional conflict management, and customer service skills. Proven capability to thrive under tight deadlines with minimal supervision in a fast-paced environment. Excellent written and verbal communication. Positive, professional, reliable, responsive, and proactive approach to working with customers and colleagues.