Marketing Coordinator Lead: Elevate Guest Experiences

Hyatt Vacation Ownership; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Suppo

Growth and Development Opportunities

Job summary

Hyatt Vacation Ownership is seeking a Marketing Coordinator Lead to guide the team, schedule sales presentations, and manage guest expectations while helping to maximize revenue and loyalty.

The role focuses on delivering exceptional guest experiences, qualifying Owners and guests for presentations, and collaborating with managers to identify training needs. Weekend and holiday availability is required, and background/drug screening may be part of policy.

Qualifications

• Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
• Available to work a flexible schedule to include weekends and holidays.
• Concierge, telemarketing and/or sales experience preferred.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Responsibilities

• Acts as team lead and assists with scheduling needs.
• Provide feedback to managers regarding individual performances, recommend any additional training needed.
• Schedules sales presentations and manages customer expectations.
• Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
• Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
• Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Skills

Sales experience

Customer service

Guest interaction

Job description

Hyatt Vacation Ownership is seeking a Marketing Coordinator Lead to guide the team, schedule sales presentations, and manage guest expectations while helping to maximize revenue and loyalty.

The role focuses on delivering exceptional guest experiences, qualifying Owners and guests for presentations, and collaborating with managers to identify training needs. Weekend and holiday availability is required, and background/drug screening may be part of policy.