Marketing Coordinator

Caesars Entertainment; California; Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

Caesars Entertainment is seeking an events promotions professional to plan and execute promotional activities at Harrah’s/Caesars properties. You will ensure events meet standards, manage timelines, and drive guest satisfaction while collaborating with marketing and other departments.

Strong English, mobility, and a professional image are required. Role requires APS certification and working knowledge of casino systems, plus ability to obtain a Nevada gaming license and work flexible hours.

Qualifications

• College degree or comparable experience in marketing, hospitality or business.
• Must be APS certified and have proficient knowledge of CMS, LMS and EMS.
• Fluent and literate in English; excellent verbal and written communication.
• Ability to obtain a Nevada Gaming license.
• Must be able to stand for extended periods and lift 40lbs with occasional 90lb cart.
• Ability to work flexible hours including days, nights and holidays.

Responsabilités

• Plan and execute assigned promotional events to stimulate patronage.
• Ensure events/promotions meet high standards and timelines.
• Evaluate events for guest satisfaction, profitability, and market share.
• Coordinate with departments, vendors and marketing to secure cooperation.
• Greet participants and provide prompt, courteous service.
• Create a fun, festive atmosphere for events and celebrations.

Connaissances

English fluency

Guest service

Communication skills

Teamwork

Problem solving

Mobility

Flexible hours

Lifting ability

Professional appearance

Integrity

Formation

College degree in marketing/hospitality/business

Outils

CMS

LMS

EMS

Microsoft Office

Description du poste

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Plans and executes assigned promotional events and activities to ensure that programs effectively stimulate customer patronage at Harrah’s. Ensures activities are being held to a high standard and on a strict timeline to realize the highest quality. Ensures that the highest level of customer service is being utilized.

How You Will Create the Extraordinary

• Maintains a thorough working knowledge of property and department policies and procedures. Provides information and trains staff on any changes.
• Ensures all assigned events and promotions are executed efficiently and effectively.
• Continually evaluates all player events and promotions to ensure guest satisfaction, profitability and increasing market share. Makes recommendations for changes or new programs that will stimulate business.
• Keeps abreast of competitive casino marketing events and promotions.
• Oversees the execution of all events and promotion development to ensure the highest quality experience for our guests.
• Establishes and maintains effective communication and working relationships with other departments, properties, corporate and outside vendors in order to secure and maintain their cooperation for assistance with promotions/events. Works as a team with the Promotions/Events staff and Marketing Department.
• Greets participants, interacts with them on the casino floor and provides prompt, courteous, friendly and efficient service in accordance with standard procedures.
• Develops good working relationships and maintains effective communication with other departments to secure and maintain their cooperation for assistance with events and promotions.
• Creates a fun and festive atmosphere for all events, promotions and celebrations.

Total Rewards

• Provide "A" level guest service (Deliver 140 minimum on all SOS observations) at all times.
• Know CMS, WINet, and offer redemption systems and procedures.
• Able to make sound business decisions under pressure.
• Know and be able to explain the Caesars Rewards program, must be able to research player activity and history.
• Must be able to search CMS and PDB to find any existing player accounts.
• Must be able to stand for an eight hour shift.

What You Will Need

• College degree with emphasis on marketing, hospitality, business administration or equivalent or comparable experience
• Level I: Less than 1 year in organizing events/promotions or related activities. Executes kiosk promotions, gift giveaways and Executive Engagements.
• Level II:Minimum of 1 year in organizing events/promotions or related activities. Executes slot / blackjack tournaments, dinners, kiosk promotions, gift giveaways and Executive Engagements.

Must be APS certified and have proficient knowledge of all casino systems (CMS, LMS and EMS) as well as Microsoft systems. Ability to proof invites, event announcements, rules in Experience One and Completes regular updates of the Daily Event Counts.

• Fluent and literate in English
• Excellent verbal and written communication skills in fluent English, with the ability to meet people easily and talk to them in a relaxed and friendly manner.
• Excellent guest and employee relations
• Strong problem-solving abilities combined with a capacity to work independently and make appropriate decisions without supervision
• Excellent customer relations skills
• Ability to handle many projects at one time and to react well under pressure
• Ability to set consistent examples to staff in excellent guest service and organizational skills, professionalism and attention to detail
• Ability to maintain professional appearance and attitudes in any and all circumstances
• Basic computer skills
• Ability to obtain a Nevada Gaming license
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

• Must have mobility to navigate between the two properties
• Ability to work flexible hours (Days, Nights, Holidays, ect.)
• Ability to climb stairs
• Must be able to lift 40lbs, must be able to occasionally push a 90lb cart.
• Ability to grasp, finger dexterity, use repetitive hand motion
• Ability to hear, speak, read, see and write
• Ability to sit or stand for extended periods of time

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.
Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.