Marketing Coordinator

Great River Casino Resort; Burlington (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

Great River Casino Resort in Burlington, IA seeks a proactive Marketing professional to manage planning and execution of casino promotions, events, and entertainment coordination. You will support the Marketing Manager and work with multiple departments to ensure successful campaigns and guest experiences.

The role involves creating calendars, coordinating social media and email materials, and assisting with signage, budgeting, and vendor relationships while maintaining high service standards

Responsibilities

• Coordinate details of casino promotions, tournaments and events including creation of timelines, writing rules, setting up kiosks, purchasing supplies and communication to all departments.
• Assist the Marketing Manager and Director in planning monthly marketing programs and helps create calendars and other items for successful implementation.
• Work with other departments to plan marketing activities.
• Conduct casino promotions, tournaments and events.
• Set up shows for sale in the company ticketing system.
• Coordinate set up and tear down of events and promotional areas under the direction of the Marketing Manager.
• Resolve customer complaints and questions regarding promotions, events etc.
• Assist with proofing design materials, website, email and direct mail campaigns.

Job description

Position Summary:

Responsible for a variety of daily marketing activities including: planning and execution of promotions and special events; coordination of contracts and riders for entertainment; coordination and execution audio visual needs for entertainment; media coordination and scheduling; social media planning and postings; scheduling and proofing email, mail and marketing materials; plan and participate in public relations activities; assist in purchasing of marketing supplies; tracking of expenses and budgets.

• Provide exceptional customer service to all internal and external customers.
• Coordinates details of casino promotions, tournaments and events including creation of timelines, writing rules, setting up kiosks, purchasing supplies and communication to all departments.
• Assist the Marketing Manager and Director in planning monthly marketing programs and helps create calendars and other items for successful implementation.
• Works with other departments to plan marketing activities.
• Conducts casino promotions, tournaments and events.
• Set up shows for sale in the company ticketing system.
• Coordinates set up and tear down of events and promotional areas under the direction of the Marketing Manager.
• Resolves customer complaints and questions regarding promotions, events etc.
• Research and document competitor promotions.
• Assist working at the Resort Club when needed, assisting with VIP events, work gift distribution promotions.
• Assist customers with questions on mail, points, comps and promotions.
• Assists the Marketing and Entertainment teams in the planning of entertainment including contract proofing, review of riders, coordination of items artists require for performances, coordination of backline, sound, lights, etc.
• Works at entertainment events to ensure smooth execution.
• Assist with proofing design materials, website, email and direct mail campaigns.
• Posts marketing information and calendars on the promotions boards.
• Assist in changing out property signage and digital signage.
• Plan and schedule social media content using the approved standards and platform.
• Monitor online reputation using the approved ECR platform and respond to reviews within designated time frames.
• Work closely with Marketing Director to create and maintain a project production schedule.
• Process sponsorship and donation requests as well as coordinate and participate in other public relations activities.
• Establishes and maintains effective working relationships with a diverse staff.
• Interface with advertising and/or other agencies to meet deadlines of radio, newsprint and television advertisements.
• Prepare purchase orders for marketing or entertainment projects and events based on budget.
• Complies with all Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines.
• Other duties as assigned.
• Attends all company required training.
• Adheres to all safety guidelines.
• Meets company attendance requirements.
• Required to work days, nights, weekends and holidays.