Marketing Concierge Agent

capitalvacations; Mashpee (MA); On-site; USD 65,000 - 100,000; Full time

Job summary

Capital Vacations on Cape Cod is seeking an outgoing Guest Marketing Agent to engage guests and owners in friendly conversations, build rapport, and generate qualified opportunities for the Sales team.

The role emphasizes guest-facing marketing, lead generation, and on-site support with earnings tied to performance. This position is commission-centric and located on Cape Cod, MA.

Qualifications

• High School Diploma or GED required.
• Strong communication and customer service skills.
• Outgoing, positive, and goal-oriented personality.
• Basic computer and Microsoft Office skills.
• Strong attention to detail.
• Ability to work as part of a team.
• Flexible availability, including nights, weekends, and certain holidays.
• Commission role

Responsibilities

• Engage guests and owners in friendly, professional conversations
• Build rapport and create memorable guest experiences
• Generate qualified leads and opportunities for the Sales team
• Invite qualified guests and owners to learn more about Capital Vacations
• Assist with guest check-in and on-site needs
• Answer inbound and outbound calls as needed
• Stay knowledgeable about Cape Cod attractions, restaurants, beaches, and activities
• Complete required documentation accurately
• Meet or exceed performance goals
• Follow company policies and protect guest information

Skills

People skills

Communication

Customer service

Teamwork

Goal-oriented

Lead generation

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Marketing Concierge Agent – Cape Cod, MA

LOVE PEOPLE? LOVE CAPE COD? BUILD YOUR CAREER WHERE OTHERS COME TO VACATION.

Guest Engagement Lead Generation Hospitality Performance-Driven Earning Opportunity

Capital Vacations is growing our Cape Cod team and looking for an outgoing, energetic Guest Marketing Agent who knows how to connect with people and create excitement.

This is a guest-facing marketing and lead generation role where your ability to build relationships, generate qualified opportunities, and deliver results can directly impact your earning potential.

Commission centric position with earnings between $65,000 to 100,000K!

What You'll Do

• Engage guests and owners in friendly, professional conversations
• Build rapport and create memorable guest experiences
• Generate qualified leads and opportunities for the Sales team
• Invite qualified guests and owners to learn more about Capital Vacations
• Assist with guest check-in and on-site needs
• Answer inbound and outbound calls as needed
• Stay knowledgeable about Cape Cod attractions, restaurants, beaches, and activities
• Complete required documentation accurately
• Meet or exceed performance goals
• Follow company policies and protect guest information

Who We're Looking For

You don't need a traditional marketing background. If you're a people person who is confident, energetic, motivated, and comfortable starting conversations, you may be a great fit.

Experience in any of the following is a plus:

• Hospitality or hotels
• Sales or retail
• Automotive
• Customer service
• Lead generation or membership sales
• Events, promotions, or call centers
• Vacation ownership

Qualifications

• High School Diploma or GED
• Strong communication and customer service skills
• Outgoing, positive, and goal-oriented personality
• Basic computer and Microsoft Office skills
• Strong attention to detail
• Ability to work as part of a team
• Flexible availability, including nights, weekends, and certain holidays
• Commission role

Why Capital Vacations?

Work in one of New England's most sought-after vacation destinations while building valuable experience in hospitality, marketing, lead generation, sales, and relationship building.

With access to 90+ internal club destinations and thousands of additional vacation destinations, Capital Vacations is creating memorable experiences for guests and exciting opportunities for our team.

Ready to put your people skills to work?

Bring your personality. Bring your ambition. Build your career on Cape Cod.