Marketing Compliance Manager

Omada Health; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

This innovative firm is seeking a collaborative compliance expert to enhance marketing compliance processes in a healthcare context. You will work closely with cross-functional teams to develop automated review processes, ensuring compliance with healthcare regulations while building strong relationships with stakeholders. Your role will involve investigating outreach complaints, conducting risk assessments, and optimizing compliance training. Join a recognized leader in digital healthcare that values diversity and promotes a culture of inclusivity, where your contributions will have a meaningful impact on improving health outcomes for individuals managing chronic conditions.

Benefits

Great Place to Work certification

Inclusive culture

Diversity hiring

Health benefits

Flexible work arrangements

Qualifications

• 5-8+ years in promotional review compliance or legal operations in healthcare.
• Strong knowledge of healthcare regulations and marketing compliance.

Responsibilities

• Develop scalable promotional review processes with Compliance and Legal teams.
• Conduct risk assessments and improve compliance program elements.

Skills

Promotional review compliance

Stakeholder management

Regulatory knowledge

Project management

Communication skills

Problem-solving skills

Education

Bachelor's degree in a relevant field

Tools

Compliance management tools

Job description

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.

Job overview:

Omada Health is a digital care provider that empowers people to achieve their health goals through sustainable behavioral change. Since 2011, Omada has been an industry leader in virtual care, building care programs that people don’t just try, but stick with. We've gained worldwide recognition for evidence-based solutions that help people manage chronic conditions and live healthier lives. We combine the power of technology, human coaching, and data-driven insights to deliver digital healthcare at scale.

Omada Health recognizes that exceptional digital healthcare requires a complementary compliance infrastructure to help ensure that care is delivered as promised. This includes ensuring that how we represent ourselves to our future Members is accurate and grounded in facts and comports with healthcare’s complex rules regarding outreach to members and potential members. We also recognize that the best practices of compliance are not static and seek to incorporate the best of others, including consideration of business processes and the ways that artificial intelligence can accelerate our work product.

We’re looking for a collaborative, people-first individual who has an understanding of marketing rules in a healthcare context who will primarily help focus our outreach efforts on accurate, timely and legally compliant delivery to future members and to other relevant businesses, and who has a desire to expand their healthcare compliance expertise by contributing to our general compliance efforts through developing and testing compliance controls and policies and performing compliance reviews.

About you:

You will thrive if you enjoy building strong cross-functional relationships with commercial, clinical, and business unit stakeholders to establish effective and repeatable processes that serve both Compliance and business objectives.

What you’ll be doing:

1. Working with the Compliance and Legal teams as well as other stakeholders such as Business-to-Business and Business-to-Member Marketing, develop a scalable and increasingly automated promotional review process for externally-facing promotional materials, with a goal of:
1. Reducing overall processing time,
2. Reducing SME time to review, and
3. Reducing the number of revision cycles for submitted assets;
2. Working with the Director of Compliance and Privacy, develop operational processes for the investigation of member outreach complaints and audit of outreach processes, with the goal of identifying opportunities for scalable / preventive controls on member outreach systems, and develop standardized reporting;
3. Working with the Vice President of Compliance and the Legal team, developing and managing marketing compliance training;
4. Working with the Compliance team as a whole to:
1. Onboard, develop, and optimize tools and processes to manage team workload,
2. Perform periodic risk assessments of regulated functions and operations in the organization, and
3. Contribute to improvements in the eight elements of Omada’s compliance program, such as managing relevant policies and procedures, creating and deploying education, and developing summaries of assessments for Omada’s governance bodies.

What you need for this role:

• 5-8+ years of related, applicable experience in promotional review compliance, and/or experience in legal organizations related to marketing compliance in a healthcare context;
• Previous experience may include a mixture of legal operations or healthcare compliance;
• Previous experience in a pharmaceutical or medical device company’s promotional review process is a plus, but not required.
• Substantive knowledge of regulatory matters related to healthcare and marketing, and experience with enacting controls and processes based on regulatory requirements.
• The ability to work autonomously through planning and executing significant projects from design to report-out.
• Excellent communication and stakeholder management skills, balancing compliance/legal and business considerations effectively.
• Experience working in a fast-paced, cross-functional environment where collaboration is key.
• Strong problem-solving skills and a bias for action, focusing on impact.

Bonus Points for:

• Experience with compliance program elements (such as those described by HHS/OIG) in areas such as policy and procedure development and management, risk assessment, and training and communications.

About Omada Health: Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. Omada’s multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management. With insights from connected devices and AI-supported tools, Omada care teams deliver care that is rooted in evidence and unique to every member, unlocking results at scale. With more than a decade of experience and data, and 29 peer-reviewed publications showcasing clinical and economic proof points, Omada’s approach is designed to improve health outcomes and contain costs. Our customers include health plans, pharmacy benefit managers, health systems, and employers ranging from small businesses to Fortune 500s. At Omada, we aim to inspire and empower people to make lasting health changes on their own terms.

Omada is thrilled to share that we’ve been certified as a Great Place to Work! We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.