IDR Refund Compliance Manager

Wheeler Staffing Partners; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated IDR Refund Compliance Manager to oversee refund processes for a leading healthcare organization. This fully remote role is pivotal in ensuring accurate and compliant resolutions while collaborating with internal and external stakeholders. You will manage end-to-end refund processes, communicate with clients, and implement process improvements. The ideal candidate will possess strong analytical and leadership skills, with a background in compliance and familiarity with arbitration processes. Join a forward-thinking team and take your compliance career to the next level!

Benefits

Medical Insurance

Vision Insurance

401(k)

Remote Work Flexibility

Qualifications

• 3+ years of experience in compliance or refund management.
• Familiarity with arbitration processes and regulatory compliance.

Responsibilities

• Manage end-to-end refund processes including approvals and disputes.
• Track and analyze refund metrics, preparing reports for leadership.

Skills

Compliance Management

Analytical Skills

Problem-Solving

Leadership

Communication Skills

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Power BI

Job description

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Wheeler Staffing Partners provided pay range

This range is provided by Wheeler Staffing Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $100,000.00/yr

Additional compensation types

Annual Bonus

Direct message the job poster from Wheeler Staffing Partners

Job Title: IDR Refund Compliance Manager

Company: Wheeler Staffing Partners

Location: Remote (U.S. based)

Employment Type: Full-Time

Salary: $80,000 – $100,000 annually + 10% Annual Incentive Plan (AIP) Bonus

Function: Compliance, Operations, Management

About the Role

Wheeler Staffing Partners is hiring a fully remote IDR Refund Compliance Manager to oversee and manage refund processes for a leading healthcare organization. This role is critical to ensuring timely, accurate, and compliant refund resolutions while collaborating with internal leadership and external stakeholders.

This position reports directly to the VP, Controller.

Key Responsibilities

• Manage end-to-end refund processes including approvals, disputes, and resolutions
• Communicate with external clients, arbitrators, and third parties to resolve issues
• Ensure timely, fair, and policy-compliant resolutions
• Track and analyze refund metrics, preparing reports for leadership review
• Maintain documentation for audits and compliance reporting
• Identify and implement process improvements
• Support cross-functional teams with updates and reprioritization of tasks
• Assist with arbitration and independent dispute resolution procedures
• Perform other duties as assigned

Qualifications

• Bachelor’s degree or equivalent experience required
• Minimum 3 years of experience in compliance or refund management
• Experience with Independent Dispute Resolution (IDR) required
• Leadership experience preferred
• Strong organizational, analytical, and problem-solving skills
• Familiarity with arbitration processes and regulatory compliance
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Access) and Power BI
• Knowledge of laws and regulations related to communication and privacy

Additional Information

• Remote work flexibility
• Professional appearance and communication required
• Must maintain regular, consistent attendance

Ready to take the next step in your compliance career?

Apply today directly through LinkedIn or contact our recruitment team at Wheeler Staffing Partners.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Accounting/Auditing, and Finance

• Industries

  Professional Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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