Marketing and Administrative Assistant

SSSEVA; Norfolk (VA); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health care package

Paid leave

401(k) with match

Professional development

Inclusive environment

Job summary

Senior Services of Southwestern Virginia seeks a Marketing and Administrative Assistant to act as the first point of contact and to support the Marketing and Development Department. This role blends front-desk duties with administrative and creative support in a collaborative office.

You will manage social media, assist with events and communications, and help maintain donor records and CRM data while coordinating with volunteers and staff.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of work experience in office, administrative, reception, or customer service.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Experience with Facebook, Instagram, LinkedIn, and Canva.
• Familiar with WordPress and CRM/database software.
• Experience in marketing, communications, social media, or fundraising.

Responsibilities

• Greet visitors and answer phones, directing to appropriate staff.
• Assist with day-to-day management of social media and content scheduling.
• Maintain reception area and handle mail and deliveries.
• Enter donations and maintain donor records in CRM.
• Support with marketing materials, website updates, and communications.

Skills

Interpersonal skills

Customer service

Communication skills

Organizational skills

Detail-oriented

Team player

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

WordPress

CRM/database software

Canva

Job description

Description

The Marketing and Administrative Assistant serves as the first point of contact for Senior Services of Southwestern Virginia, helping create a welcoming, professional experience for clients, visitors, community partners, and callers. This position is responsible for the day-to-day operation of the front desk while also providing administrative and creative support to the Marketing and Development Department. The successful candidate will be comfortable interacting with a variety of people, able to manage multiple priorities, and enjoy a role that combines people, organization, and creativity. This position reports to the Senior Director of Marketing and Development.

Reception and Administrative Support

• Greet visitors, clients, vendors, and community partners in a friendly, professional manner.
• Answer incoming phone calls, provide basic information, and direct callers to the appropriate staff member or program.
• Maintain a professional, clean, organized, and welcoming reception and lobby area.
• Manage incoming and outgoing mail and deliveries.
• Sort and distribute staff mail.
• Handle confidential and sensitive information with discretion and professionalism.
• Provide general administrative support, assist with special projects as needed, and perform other duties as assigned.

Marketing and Communications Support

• Assist with the day-to-day management of Senior Services' social media platforms, including creating and scheduling content.
• Help maintain the organization's social media calendar and ensure posts are prepared on schedule.
• Monitor social media and Google accounts for comments, messages, and engagement and route questions or concerns to the Marketing Director.
• Assist with organizing photos and videos in the organization’s media library.
• Help promote Senior Services programs, events, volunteer opportunities, fundraising campaigns, and community activities.
• Assist with basic updates to marketing materials, website content, and other communications as assigned.
• Support community outreach, special events, and marketing projects as needed.

Development & Donor Support

• Enter donations and maintain accurate donor records in the organization's CRM, ensuring information is recorded promptly and correctly.
• Support the preparation and mailing of donor acknowledgments and other development correspondence.
• Assist with administrative tasks related to fundraising campaigns, events, sponsorships, and donor communications.
• Handle donor information with a high degree of confidentiality and attention to detail.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent interpersonal and customer service skills, with the ability to interact professionally and compassionately with older adults, caregivers, staff, donors, volunteers, and community members.
• Strong organizational skills and attention to detail.
• Ability to manage multiple responsibilities, shift priorities, and stay organized in a busy front-desk environment.
• Strong verbal and written communication skills.
• Strong proofreading skills and the ability to write high-quality content for social media and other communications.
• Comfortable communicating by phone and interacting with the public, including handling customer complaints, throughout the workday.
• Dependable, professional, positive, and able to work both independently and as part of a team.
• Good judgment and ability to handle confidential information appropriately.
• Comfortable working alongside volunteers and interns.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• Minimum two years’ work experience.
• Strong working knowledge of Microsoft Office, including Outlook, Word, and Excel.
• Proven experience with Facebook, Instagram, LinkedIn, and Canva.
• Comfortable learning new software, databases, and digital platforms.
• Previous office, administrative, reception, retail, hospitality, or customer service experience.
• Experience in marketing, communications, social media, or fundraising.
• Proficiency with WordPress.
• Experience with CRM/database software.

WORKING ENVIRONMENT

This position is an office-based role. The position requires the ability to sit for extended periods, lift and move items weighing up to 25–30 pounds, and engage in frequent phone and in-person conversations throughout the workday.

COMPENSATION AND BENEFITS

Competitive pay starting at $38,590 along with:

• Comprehensive health care and wellness package (as applicable)
• Annual, sick, and personal leave with flexible usage (as applicable)
• 403(b) retirement account with agency match. (as applicable)
• Opportunities for personal and professional development.
• An inclusive, flexible, and rewarding work environment.

EQUAL OPPORTUNITY EMPLOYER

Senior Services of Southwestern Virginia is an Equal Opportunity Employer. Senior Services of Southwestern Virginia does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability. Senior Services is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Reasonable accommodation is available for individuals with disabilities. Please contact Senior Services Human Resources Director, Jessica Daniels, for more information at [phone].