Marketing AI Programs Lead

JPMorgan Chase; Wilmington (DE); On-site; USD 90,250 - 145,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Job summary

JPMorgan Chase's Marketing AI Programs team seeks an Associate to support day‑to‑day execution, tracking, and governance of Marketing AI initiatives across the CMO organization and partners.

You will maintain AI POCs, coordinate sessions, capture outcomes, and ensure risks are raised while reporting progress with dashboards and executive‑ready updates; collaborate with Technology, Data, Legal, Privacy, Controls, and Risk to deliver responsible innovation.

Qualifications

• 3+ years of experience in program coordination, project management, operations, marketing operations, technology delivery, or transformation support.
• Strong organizational skills and attention to detail; ability to manage multiple workstreams and deadlines simultaneously.
• Strong written and verbal communication skills, including the ability to produce crisp summaries and action‑oriented updates.
• Comfort working with cross‑functional stakeholders (business, technology, analytics, and control partners) and navigating structured processes.
• Proficiency with common program management and documentation tools (e.g., trackers, decks, meeting notes, status reporting).
• Curiosity and learning mindset – interest in AI, marketing technology, and how innovation is delivered safely in a regulated environment.

Responsibilities

• Maintain portfolio artifacts to support a governed set of AI POCs and pilots (e.g., initiative trackers, milestones, RAID logs, decision logs, action items).
• Support POC/pilot execution by coordinating working sessions, capturing outcomes, and tracking follow-ups to closure.
• Help identify and flag risks (timeline slippage, resourcing constraints, dependency conflicts, controller/approval gaps) and elevate appropriate escalation.
• Produce clear, concise status updates for working teams and leadership (e.g., weekly summaries, dashboards, portfolio readouts, meeting notes with decisions and actions).
• Help collect and organize performance inputs (quantitative and qualitative) to support business-impact narratives (e.g., efficiency gains, cycle‑time reduction, quality uplift).
• Translate complex updates into structured, executive‑ready content (what happened, what's next, what's needed, what's at risk).

Skills

Program coordination

Project management

Marketing operations

Cross-functional communication

Documentation & reporting

AI/Marketing technology interest

Job description

JPMorgan Chase's Marketing AI Programs team seeks an Associate to support day‑to‑day execution, tracking, and governance of Marketing AI initiatives across the CMO organization and partners.

You will maintain AI POCs, coordinate sessions, capture outcomes, and ensure risks are raised while reporting progress with dashboards and executive‑ready updates; collaborate with Technology, Data, Legal, Privacy, Controls, and Risk to deliver responsible innovation.