Marketing AI Program Analyst-Senior Associate

JPMorgan Chase; Wilmington (DE); On-site; USD 90,250 - 145,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Job summary

JPMorgan Chase's Marketing AI Programs team seeks an Associate to support day‑to‑day execution, tracking, and governance of Marketing AI initiatives across the CMO organization and partners.

You will maintain AI POCs, coordinate sessions, capture outcomes, and ensure risks are raised while reporting progress with dashboards and executive‑ready updates; collaborate with Technology, Data, Legal, Privacy, Controls, and Risk to deliver responsible innovation.

Qualifications

• 3+ years of experience in program coordination, project management, operations, marketing operations, technology delivery, or transformation support.
• Strong organizational skills and attention to detail; ability to manage multiple workstreams and deadlines simultaneously.
• Strong written and verbal communication skills, including the ability to produce crisp summaries and action‑oriented updates.
• Comfort working with cross‑functional stakeholders (business, technology, analytics, and control partners) and navigating structured processes.
• Proficiency with common program management and documentation tools (e.g., trackers, decks, meeting notes, status reporting).
• Curiosity and learning mindset – interest in AI, marketing technology, and how innovation is delivered safely in a regulated environment.

Responsibilities

• Maintain portfolio artifacts to support a governed set of AI POCs and pilots (e.g., initiative trackers, milestones, RAID logs, decision logs, action items).
• Support POC/pilot execution by coordinating working sessions, capturing outcomes, and tracking follow-ups to closure.
• Help identify and flag risks (timeline slippage, resourcing constraints, dependency conflicts, controller/approval gaps) and elevate appropriate escalation.
• Produce clear, concise status updates for working teams and leadership (e.g., weekly summaries, dashboards, portfolio readouts, meeting notes with decisions and actions).
• Help collect and organize performance inputs (quantitative and qualitative) to support business-impact narratives (e.g., efficiency gains, cycle‑time reduction, quality uplift).
• Translate complex updates into structured, executive‑ready content (what happened, what's next, what's needed, what's at risk).

Skills

Program coordination

Project management

Marketing operations

Cross-functional communication

Documentation & reporting

AI/Marketing technology interest

Job description

At JPMorgan Chase, we don't just follow marketing trends, we set them. Our Marketing team is pioneering the use of artificial intelligence to drive smarter, faster, and more impactful solutions. We're seeking an Associate to provide support on our Marketing AI Initiatives, orchestrating innovation across the firm and ensure we stay ahead of the curve and the competition. Performance Marketing, Operations & Transformation (PMOT) serves multiple stakeholders and diverse business goals across the Chase Marketing business and beyond.

As a Marketing AI Program Analyst-Senior Associate on the Performance Marketing and Transformation team, you will support the day-to-day execution, tracking, and governance of Marketing AI initiatives across the Chief Marketing Officer (CMO) organization and key partners. You will help keep a portfolio of AI proofs of concept (POCs) and pilots organized and moving-maintaining plans, statuses, dependencies, and documentation-so leaders can make fast, informed decisions.

This role also supports the Marketing-owned Marketing AI Sandbox, helping manage intake, maintain execution trackers, coordinate approvals, and support measurement and reporting. You will work closely with cross-functional stakeholders including Technology, Data/Analytics, Legal/Compliance, Privacy, Controls, and Risk to help ensure innovation is delivered responsibly.

Job Responsibilities

• Maintain portfolio artifacts to support a governed set of AI POCs and pilots (e.g., initiative trackers, milestones, RAID logs, decision logs, action items).
• Support POC/pilot execution by coordinating working sessions, capturing outcomes, and tracking follow-ups to closure.
• Help identify and flag risks (timeline slippage, resourcing constraints, dependency conflicts, controller/approval gaps) and elevate appropriate escalation.
• Produce clear, concise status updates for working teams and leadership (e.g., weekly summaries, dashboards, portfolio readouts, meeting notes with decisions and actions).
• Help collect and organize performance inputs (quantitative and qualitative) to support business-impact narratives (e.g., efficiency gains, cycle‑time reduction, quality uplift).
• Translate complex updates into structured, executive‑ready content (what happened, what's next, what's needed, what's at risk).

Required qualifications, capabilities, and skills

• 3+ years of experience in program coordination, project management, operations, marketing operations, technology delivery, or transformation support.
• Strong organizational skills and attention to detail; ability to manage multiple workstreams and deadlines simultaneously.
• Strong written and verbal communication skills, including the ability to produce crisp summaries and action‑oriented updates.
• Comfort working with cross‑functional stakeholders (business, technology, analytics, and control partners) and navigating structured processes.
• Proficiency with common program management and documentation tools (e.g., trackers, decks, meeting notes, status reporting).
• Curiosity and learning mindset – interest in AI, marketing technology, and how innovation is delivered safely in a regulated environment.

Preferred qualifications, capabilities, and skills

• Experience supporting AI, data, martech, or automation initiatives in a marketing or digital environment.
• Familiarity with marketing delivery ecosystems (e.g., email operations, paid media/digital channels, content workflows, measurement/analytics).
• Experience with governance‑oriented delivery (supporting documentation, approvals, and control steps).
• Ability to structure ambiguous requests into clear problem statements and next steps.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York,NY $90,250.00 - $145,000.00 / year