Market Support Analyst

Tata Technologies Ltd.; Auburn Hills (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading technology firm is seeking a support role that assists in coordinating IT projects and ensuring smooth day-to-day operations. Responsibilities include maintaining project plans, supporting meetings, and assisting with implementations. The ideal candidate should have 2 years of experience in IT or infrastructure projects, strong understanding of IT systems, and familiarity with project management tools. Preferred certifications include Agile PM or PMP. This role is essential for successful product delivery in the Go-to-Market phase.

Qualifications

• 2 years of experience supporting IT or infrastructure projects.
• Strong understanding of IT systems, software, and vendor coordination.
• Familiarity with project management tools and methodologies.
• Comfortable supporting software upgrades, migrations, or deployments.
• Certifications such as Agile PM or PMP preferred.

Responsibilities

• Coordinate with cross-functional teams to assist with project execution.
• Maintain detailed project plans, schedules, and status reports.
• Support project meetings, stakeholder updates, and issue resolution.
• Assist with software implementations and hardware rollouts.
• Monitor progress and highlight risks or delays.
• Monitoring progress and highlighting risks or delays to help ensure timely delivery.
• Assisting with post-implementation reviews, documentation, and knowledge transfer.

Skills

IT systems understanding

Communication skills

Status tracking

Vendor coordination

Communication

Education

PM certifications

Tools

Project management tools

Job description

This role supports NA (US and Canada) go-to-market activities, working closely with the lead to ensure the platform is ready to support new features and adapt to future customer needs. The support role executes tasks, maintains documentation, and ensures smooth day‑to‑day operations. This role will help troubleshoot issues, manage follow‑ups, and contribute to process improvements to help ensure the successful product delivery in the Go-to-Market phase.

• Coordinating with cross‑functional teams to assist with project execution
• Maintaining detailed project plans, schedules, and status reports to support project transparency
• Supporting project meetings, stakeholder updates, and issue resolution efforts
• Assisting with software implementations, hardware rollouts, or infrastructure upgrades
• Supporting the management of dependencies, testing plans, and acceptance criteria
• Monitoring progress and highlighting risks or delays to help ensure timely delivery
• Assisting with post‑implementation reviews, documentation, and knowledge transfer
• 2 years of experience supporting IT or infrastructure projects
• Strong understanding of IT systems, software, and vendor coordination
• Familiarity with project management tools and methodologies
• Comfortable supporting software upgrades, migrations, or deployments
• Excellent communication and status‑tracking skills
• Certifications such as Agile PM or PMP preferred