Market Sales Manager - Family Service

Sci Corp; Bellevue (WA); On-site; USD 100,000 - 250,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Health Savings Account

Flexible Spending Accounts

Sick Leave

Long-Term Disability

Life Insurance

Employee Assistance Program

Job summary

SCI Corp in Bellevue, WA seeks a Sales Manager to lead a team of Sales Counselors, drive location quotas, and develop community-focused marketing programs. You will train staff, supervise aftercare processes, and ensure compliant, high-quality customer service.

Ideal candidates bring 5+ years in sales management in cemeteries/funeral services, strong leadership, and the ability to manage budgets and incentives in a fast-paced market.

Qualifications

• 5+ years sales management experience in Cemetery/Funeral Industry required.
• Sales Counselor and sales supervisory experience preferred.
• Experience presenting, training, coaching and motivating salespeople a plus.

Responsibilities

• Meet and exceed established location sales quotas.
• Provide initial and ongoing sales instruction to ensure Sales Counselors meet customer needs.
• Manage Sales Counselors as primary reference for aftercare, prospecting, product knowledge, and closing.
• Develop marketing programs to suit geography and community demographics.
• Analyze competitor pricing and participate in community events to develop prospects.

Skills

Sales leadership

Coaching

Training

Budgeting

Customer service

Education

High school or equivalent

Bachelor’s degree preferred

Tools

Windows

MS Office

CRM systems

Job description

Our associates celebrate lives. We celebrate our associates.

Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

JOB RESPONSIBILITIES

Staff Management and Leadership

• Meet and exceed established location sales quotas
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service

Market Share

• Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
• Analyze and be aware of competitor pricing
• Plan and participate in community events designed to develop prospects and heighten awareness of the location

Expense Management

• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
• Approve all discounts offered to customers
• Prepare reports that demonstrate compliance with financial controls

Operations Support

• Maintain all marketing materials, training manuals, sales equipment and other sales supplies
• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public

Compliance

• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
• Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM Requirements

Education

• High school or equivalent
• Bachelor’s degree preferred

Experience

• Sales Management experience with a minimum of 5+ years within the Cemetery/Funeral Industry required
• Sales Counselor and sales supervisory experience preferred
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus

Licenses

• Valid state/province driver’s license with good driving record
• Insurance license as required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Working knowledge of Windows-based PC environment and MS office applications
• Knowledge of Customer Relationship Management systems a plus
• Ability to maintain confidentiality
• Ability to work beyond standard business hours when necessary to service customers
• Ability to set goals for employees that are challenging but achievable

Target Compensation Range: Compensation: $100,000 to $250,000 earnings potential

The estimated total target compensation for this position in the first year typically ranges from $100,000 to $250,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $250,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

(Note: As part of the total compensation plan, this position pays no less than $20.90 per hour for all hours worked)

Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 98007

Category (Portal Searching): Sales

Job Location: US-WA - Bellevue