Market Research Analyst: CX Insights & Data Ops

ogcglobal; New York (NY); On-site; USD 58,000 - 85,000; Full time

Job summary

OGC is a boutique research and consulting agency focusing on data-driven strategy and CX program design. We seek a Market Research Analyst to bridge Operations, Research, and UX, coordinating research activities and ensuring insights flow from data collection to implementation.

The role covers primary and secondary research, data validation, andExcel-driven data processing during a six-month period with potential extension. Strong communicator and multitasker preferred.

Qualifications

• 2–4 years of experience in an analyst role spanning research operations, CX, market research, or UX data validation.
• Strong knowledge of primary and secondary research methodologies, survey design, and UX research principles.
• Advanced Excel: data cleanup, formatting, pivot tables, formulas; comfortable with enterprise research and CX platforms.

Responsibilities

• Operational Bridge: serve as a central liaison connecting Operations, UX, and Research teams to align project goals and streamline workflows.
• Workstream & Data Management: execute daily research workstreams, pull routine dataset reports, and validate survey and data outputs.
• Cross-Functional Multitasking: manage competing priorities and switch gears between different research and operations tasks during high-volume periods.
• Data Quality & Reporting: review data for accuracy, synthesize findings into clear reports, and share actionable recommendations with stakeholders.

Skills

Excel

Data analysis

Research fundamentals

Cross-functional communication

Project management

Adaptability

UX data validation

Job description

OGC is a boutique research and consulting agency focusing on data-driven strategy and CX program design. We seek a Market Research Analyst to bridge Operations, Research, and UX, coordinating research activities and ensuring insights flow from data collection to implementation.

The role covers primary and secondary research, data validation, andExcel-driven data processing during a six-month period with potential extension. Strong communicator and multitasker preferred.