Market Research Analyst

Industrial Info Resources; Sugar Land (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Industrial Info Resources, a leading market intelligence firm in the US, seeks a Market Research Analyst to conduct investigative research through high-volume outbound calling and customer engagement in the industrial sector.

The role focuses on gathering and verifying market intelligence, requiring strong outbound calling and customer service skills in a fast-paced environment. Office-based position; not IT/analytics.

Qualifications

• 1–2 years of outbound phone call experience.
• Strong MS Office and internet research skills.
• Experience with data entry.

Responsibilities

• Make high-volume outbound calls to gather data.
• Conduct surveys and extract market data via phone interviews.
• Input, update, and maintain data in the company database.
• Prepare summaries and reports describing results.
• Support client meetings or trade shows with research analyses.

Skills

Outbound calling

Customer service

Analytical skills

Time management

Verbal communication

Written communication

Detail oriented

Self-motivation

Active listening

Accuracy

Persistence

Working under pressure

Tools

Microsoft Office

Web browsers

Database software

Job description

Are you looking to step into a new career? Industrial Info Resources, the leading market intelligence firm in the US, is on the lookout for an energetic Market Research Analyst to join our research team.

About Us:

Founded in 1983, Industrial Info Resources stands at the forefront of market intelligence, providing unparalleled insights across all 12 industry sectors. Our global clientele relies on our “best in class” services to make data-driven decisions that shape the future of their businesses.

Why IIR?

• Impactful Work: Your contributions will directly influence the success of our clients and help drive industry advancements.
• Global Reach: Work with a diverse range of clients and colleagues around the world, gaining exposure to various markets and industries.
• Innovative Environment: Be part of an adaptive company that values creativity, initiative, and continuous improvement.

Position Summary:

We are seeking an energetic and detail-oriented Market Research Analyst to join our dynamic team. In this role, you will conduct investigative research through high-volume outbound calling and customer engagement, gathering and verifying market intelligence within the industrial sector. This position is ideal for candidates with strong outbound calling and customer service experience who thrive in a fast-paced, results-driven environment. In Office Environment - THIS IS NOT IT/ANALYTICS position. The position does not work on software such as Power BI /Python/PANDAS nor Cyber Security.

Key Responsibilities:

• Make high-volume outbound calls to companies and industry professionals to gather key project data.
• Conduct surveys and extract new market data using methods such as phone interviews, questionnaires, market analysis surveys, and internet search techniques.
• Input, update, and maintain accurate information in the company’s database.
• Ensure a high level of accuracy and quality in all data collected and recorded.
• Collaborate with team members to refine research techniques and improve data collection processes.
• Prepare and present summaries of survey data that includes tables, graphs, written text, and fact sheets that describe research results.
• Compose brief reports and summaries based on collected industrial sectors to enhance client deliverables.
• Monitor relevant industry and follow trends in trade literature; maintain strong command of industry terminology which includes numerous heavy equipment and industry process details.
• Support occasional client meetings, trade shows, or company-hosted seminars with prepared research analysis.

Job Qualifications:

• Accuracy: Ability to perform work accurately and thoroughly.
• Active Listening: Ability to actively attend to, convey, and understand the comments and questions of others.
• Analytical Skills: Ability to use thinking and reasoning to solve a problem.
• Customer Oriented: Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented: Ability to pay attention to the minute details of a project or task.
• Persistence: Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
• Self-Motivated: Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
• Time Management: Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure: Ability to complete assigned tasks under stressful situations.
• Verbal Communication: Ability to communicate effectively with others using the spoken word.
• Written Communication: Ability to communicate in writing clearly and concisely.

Skills & Abilities:

Experience: One to two years related experience using the phone as a business tool required, preferably completing outbound phone calls.

Skills: Strong technical skills which includes the use of Microsoft Office Suite, web browsers, and other specialized software.Prior work experience in database entry work is preferred.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations maybe made to enable qualified individuals with disabilities to perform the essential functions.Industrial Info Resources encourages applications from individuals with disabilities, minorities, veterans, and women. Industrial Info Resources is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability, veteran status, or any other basis protected by applicable federal, state, or local law.