Market Ops Lead — Catering & Events (Equity)

Hungry-Marketplace-4; Boston (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Unlimited paid time off

Medical, Dental and Vision insurance

401k (not matching)

Employer paid life/disability

Tele-med & Tele Mental Health benefits

Equity incentives/Stock options

Job summary

HUNGRY is seeking an Operations Manager to own day-to-day catering, delivery, and event operations within the assigned market. You will coordinate a local network of Captains, manage hub readiness, and collaborate with Sales and Food Partner Management to ensure flawless client experiences.

You will lead direct employees, recruit and onboard staff, and maintain compliance with food safety standards. This role requires proactive problem-solving and strong cross-functional collaboration.

Qualifications

• 2 to 3+ years of experience in an operations role, preferably in catering, food service, hospitality, or logistics.
• Experience directly managing and developing employees, including hiring, coaching, and performance management.
• Experience planning and coordinating a contractor-based or gig workforce and the ability to navigate contractor relations.

Responsibilities

• Own day-to-day execution of catering, delivery, and event operations across the assigned market.
• Plan and coordinate the local network of Captains—most of whom engage with HUNGRY as independent contractors—assigning gigs and coordinating logistics.
• Recruit and onboard Captains into the local market and connect them with training.
• Partner with Sales and Food Partner Management to ensure smooth handoff from booking to execution.
• Oversee hub readiness—supply and equipment stock, uniform inventory, contractor check-in/dispatch flow, hub cleanliness and organization.

Skills

Operations management

People management

Logistics

Catering

Event planning

Vendor management

Food safety

Contractor management

Team leadership

Communication

Tools

Time & attendance systems

Expense reporting

Purchasing/receiving workflows

Inventory reporting

Job description

HUNGRY is seeking an Operations Manager to own day-to-day catering, delivery, and event operations within the assigned market. You will coordinate a local network of Captains, manage hub readiness, and collaborate with Sales and Food Partner Management to ensure flawless client experiences.

You will lead direct employees, recruit and onboard staff, and maintain compliance with food safety standards. This role requires proactive problem-solving and strong cross-functional collaboration.