Market Operations Team Lead - Lead, Develop & Deliver

Carvana; Manville (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K with company match

Student loan payments

Vehicle discounts

Pets benefits

Wellness program

Career development opportunities

Job summary

Carvana is seeking a Team Lead in Market Operations to run our local hub, overseeing launch, operations, logistics, consumer branding and day-to-day market success. You’ll lead a team of Customer Advocates, interview, onboard, train and develop talent, and partner with leadership to identify trends and implement solutions that enhance the customer experience.

Based in Manville, NJ, this full-time role requires weekend availability and a passion for fast-paced startup culture that grows with the

Qualifications

• 5+ years work experience in a customer facing team environment.
• 3+ years of management experience.
• Proven history of developing and coaching employees.
• Prior experience with strategic planning, process improvement, and guiding teams to exceed goals.
• Excellent interpersonal and leadership skills.
• Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience.
• Willingness to work on weekends.
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves.
• Experience with Salesforce or Tableau would be advantageous.

Responsibilities

• Be a continuous positive force within the market and create strong morale and spirit throughout the team.
• Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful.
• Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
• Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
• Generate and monitor regular reports like a boss and presenting to upper management.
• Be the go to expert for your team; support Advocates on car wash or deliveries while ensuring a stellar customer experience.
• Drive production in a fast-paced customer service environment and keep market operations efficient.
• Actively look for ways to improve the overall customer and Advocate team experience and resolve issues.

Skills

Customer leadership

People management

Coaching and development

Strategic planning

Interpersonal communication

Weekend availability

Startup mindset

Education

Bachelor’s Degree

Tools

Salesforce

Tableau

Job description

Carvana is seeking a Team Lead in Market Operations to run our local hub, overseeing launch, operations, logistics, consumer branding and day-to-day market success. You’ll lead a team of Customer Advocates, interview, onboard, train and develop talent, and partner with leadership to identify trends and implement solutions that enhance the customer experience.

Based in Manville, NJ, this full-time role requires weekend availability and a passion for fast-paced startup culture that grows with the