Market Operations Specialist

TMX Group; New York (NY); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Excitement

Connection

Impact

Wellness

Growth

Job summary

TMX Group in New York, NY, seeks a Market Operations specialist for the AlphaX US team to provide expert trading and technology support to US Equities clients in a hybrid, office-based setting. You will help with onboarding, market access, and production trading operations while collaborating across Canada and the US teams.

You will be involved in incident management, disaster recovery, and continuous process improvements, maintaining a strong focus on client experience and operational

Qualifications

• 2+ years of US financial markets experience.
• Strong communication and interpersonal skills.
• Analytical, detail oriented with problem solving approach.
• Genuine interest in US equities markets and Market Operations role.

Responsibilities

• Onboard new clients and manage participating organizations and technology vendors.
• Support market access needs and certify participant technology; assist with configuration changes.
• Maintain core US equities production trading operations and monitor activity.
• Serve as part of the US equities contact center providing level one support.
• Provide feedback to improve participant experience across teams.
• Contribute to business requirements, user acceptance testing and readiness for new deliverables.
• Support Business Continuity, Incident Management and Disaster Recovery plans.
• Champion process optimization using participant feedback and industry best practices.
• Coordinate with compliance, product, sales, finance and data analytics teams.

Skills

US financial markets

Trading floor experience

Communication skills

Analytical

Detail oriented

FIX protocol knowledge

Job description

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team. Ready to be part of the action?

The Market Operations specialist will work with the AlphaX US team, as well as the market operations team in Canada to provide specialized, experienced trading and technology support to our US Equities clients in a trade floor environment, while supporting the effective operation of the trading platform. This is a unique opportunity to work at the cutting edge of the US equity markets where you will have the opportunity to develop your experience, build valuable relationships, and be at the center of the company’s growth.

Key Accountabilities

• Onboarding of new clients, including the set-up, administration of participating organizations and technology vendors.
• Support Participants with their market access needs, including certifying Participant technology and troubleshooting requests related to complex trading and/or technical issues, and setting / supporting Participant configuration changes.
• Support the effective operation of our core US equities production trading enterprise by; servicing cancel order and trade requests, system health monitoring, conduct exception report reviews, clearing support, and monitor trade activity
• Key member of our US equities contact center, providing immediate, professional, and accurate level one support to a wide range of Participants from traders and technology professionals, to business leaders and back office professionals
• Provide a continuous feedback loop with the broader AlphaX US team to ensure the optimal Participant experience.
• Engage in the business requirements, Participant readiness and user acceptance testing process for new equities trading corporate and operational deliverables
• Support the delivery of all Business Continuity, Incident Management and Disaster Recovery plans
• Advocate for continuous process optimization through Participant feedback and industry best practices
• Liaise across all AlphaX US teams to provide the best operational support, including compliance/regulatory departments, product, sales, finance, and data analytics

Must haves

• 2+ Years of US financial markets required
• A friendly, professional demeanor and ability to excel in a fast paced trading floor/team-oriented environment
• Passionate about the Participant experience with an analytical, detail oriented, and problem solving approach
• Possesses genuine interest in US equities markets and the Market Operations role
• Committed, quick to learn and grasp new technology and concepts while managing time effectively
• Strong personal initiative with a proven track record of taking full project ownership and delivering results
• Excellent communication and interpersonal skills
• SIE and Series 99 certifications will be required within four months of hire
• Knowledge of the FIX protocol is preferred

This role is hybrid (3 days in the office/week) - based in New York City, NY.

Salary Range: ...$95,000/year - 105,000K/year USD Please note that the Salary Range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Benefits

• Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.
• Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.
• Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.
• Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!
• Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX?

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate.

We provide accommodations for applicants and employees who require it.

Our Culture

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team. Ready to be part of the action?

TMX Group operates global markets, and builds digital communities and analytic solutions that facilitate the funding, growth and success of businesses, traders and investors. TMX Group's key operations include Toronto Stock Exchange, TSX Venture Exchange, TSX Alpha Exchange, The Canadian Depository for Securities, Montréal Exchange, Canadian Derivatives Clearing Corporation Trayport and VettaFi, which provide listing markets, trading markets, clearing facilities, depository services, technology solutions, data products and other services to the global financial community.

TMX Group is headquartered in Toronto and operates offices across North America (Montréal, Calgary, Vancouver and New York), as well as in key international markets including London, Singapore and Vienna.

For more information about TMX Group, visit www.tmx.com.

Follow TMX Group on Twitter: @TMXGroup.