Market Operations Specialist

tmx; New York (NY); Hybrid; USD 95,000 - 105,000; Full time

Job summary

TMX is seeking a Market Operations specialist for the US equities team, based in New York City. You will onboard clients, manage access, and support a fast-paced trading floor while coordinating with our AlphaX US and Canada teams to ensure a smooth participant experience.

You will certify participant technology, troubleshoot complex trading issues, and help monitor the core US equities platform. SIE/Series 99 soon after hire, strong communication, and initiative are essential.

Qualifications

• 2+ years of US financial markets experience.
• Friendly, professional demeanor in a fast-paced trading floor.
• Analytical, detail-oriented with strong problem-solving.
• Genuine interest in US equities markets and Market Operations.
• Able to learn quickly and manage time effectively.
• Strong initiative with track record of ownership.
• Excellent communication and interpersonal skills.
• SIE and Series 99 certifications due within four months of hire.
• Knowledge of the FIX protocol preferred.

Responsibilities

• Onboard new clients, including setup and vendor administration.
• Support Participants with market access and troubleshoot issues.
• Help operate the US equities production trading environment and monitor activity.
• Be part of the US equities contact center providing level 1 support.
• Provide feedback to ensure optimal Participant experience.
• Contribute to business requirements, readiness, and UAT for new deliverables.
• Support Business Continuity, Incident Management and Disaster Recovery plans.
• Advocate process optimization through Participant feedback.
• Coordinate with AlphaX US teams including compliance, product, and data analytics.

Skills

US financial markets

Communication

Analytical thinking

Initiative

Interpersonal skills

FIX protocol

Education

SIE

Series 99

Job description

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

The Market Operations specialist will work with the AlphaX US team, as well as the market operations team in Canada to provide specialized, experienced trading and technology support to our US Equities clients in a trade floor environment, while supporting the effective operation of the trading platform. This is a unique opportunity to work at the cutting edge of the US equity markets where you will have the opportunity to develop your experience, build valuable relationships, and be at the center of the company's growth.

Key Accountabilities

• Onboarding of new clients, including the set-up, administration of participating organizations and technology vendors.
• Support Participants with their market access needs, including certifying Participant technology and troubleshooting requests related to complex trading and/or technical issues, and setting / supporting Participant configuration changes.
• Support the effective operation of our core US equities production trading enterprise by; servicing cancel order and trade requests, system health monitoring, conduct exception report reviews, clearing support, and monitor trade activity
• Key member of our US equities contact center, providing immediate, professional, and accurate level one support to a wide range of Participants from traders and technology professionals, to business leaders and back office professionals
• Provide a continuous feedback loop with the broader AlphaX US team to ensure the optimal Participant experience.
• Engage in the business requirements, Participant readiness and user acceptance testing process for new equities trading corporate and operational deliverables
• Support the delivery of all Business Continuity, Incident Management and Disaster Recovery plans
• Advocate for continuous process optimization through Participant feedback and industry best practices
• Liaise across all AlphaX US teams to provide the best operational support, including compliance/regulatory departments, product, sales, finance, and data analytics

Must haves

• 2+ Years of US financial markets required
• A friendly, professional demeanor and ability to excel in a fast paced trading floor/team-oriented environment
• Passionate about the Participant experience with an analytical, detail oriented, and problem solving approach
• Possesses genuine interest in US equities markets and the Market Operations role
• Committed, quick to learn and grasp new technology and concepts while managing time effectively
• Strong personal initiative with a proven track record of taking full project ownership and delivering results
• Excellent communication and interpersonal skills
• SIE and Series 99 certifications will be required within four months of hire
• Knowledge of the FIX protocol is preferred

This role is hybrid (3 days in the office/week) - based in New York City, NY.

Salary Range: ...$95,000/year - 105,000K/year USD

Please note that the Salary Range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience.

In the market for...

• Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.
• Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.
• Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.
• Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!
• Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.