Market Operations Coordinator

Peregrine Health Corporate; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Peregrine Health Corporate is seeking a Market Operations Coordinator in Nashville to act as the logistical backbone of partner operations. You will manage appointments for behavioral health visits, ensure cadence, and optimize provider calendars across client sites, while assisting patients and providers with digital tools to deliver coordinated care.

The role requires 2+ years in healthcare operations or scheduling, strong organizational skills, and excellent communication.

Qualifications

• 2+ years in healthcare operations, scheduling, or admin support (telehealth/behavioral health a plus).
• Strong organizational skills with high task volume management.
• Excellent communication: empathetic, professional with patients and teams.
• Comfort with technology and scheduling platforms is preferred.

Responsibilities

• Own end-to-end visit scheduling for behavioral health appointments across partner sites.
• Coordinate follow-up visits and referrals for continuity of care.
• Central point of contact for appointment logistics and conflicts.
• Support panel management by monitoring patient visit cadence and gaps in care.
• Maintain provider calendars to optimize blocks and align with demand.

Skills

Scheduling tools

EHR / CRM

Customer service

Healthcare operations

Tools

Calendar software

Job description

Location: Nashville, TN
Reports To: Director of Market Operations

About Peregrine Health

Peregrine Health is a leading provider of integrated behavioral health services, partnering with healthcare organizations to deliver high-quality care to underserved populations. We believe that access, efficiency, and patient engagement are critical to improving mental health outcomes. Our team is driven by purpose, guided by data, and committed to transforming the experience of behavioral health delivery.

Role Summary

As a Market Operations Coordinator at Peregrine Health, you will be the logistical backbone of our partner operations. In this critical role, you will work closely with patients, providers, and cross-functional teammates to ensure care is delivered efficiently and on time. Additionally, you’ll manage provider panels through appointment scheduling for behavioral health visits across our customer sites, ensure patients are staying on cadence, and optimize provider calendars for maximum clinical impact. You will also support patients and providers through the effective use of technology to enhance care delivery, while fostering seamless communication with providers and client clinics to ensure a positive and coordinated care experience.

Key Responsibilities

• Own the end-to-end visit scheduling process, including initial bookings, rescheduling, and cancellations for behavioral health appointments across our partner sites.
• Coordinate follow-up visits and referrals, ensuring timely continuity of care and clear communication with partner organizations.
• Serve as the central point of contact for appointment logistics - confirming visits, resolving scheduling conflicts, and keeping all stakeholders aligned.
• Support panel management by monitoring patient visit cadence and proactively flagging gaps in care.
• Maintain and manage provider calendars, working to optimize appointment blocks, reduce downtime, and align schedules with patient demand and site needs.
• Demonstrate proficiency with technology and assist patients and providers in utilizing digital tools, platforms, and resources to optimize the care experience.
• Foster strong communication and collaboration with providers and client clinic sites to support care coordination, patient engagement, and operational excellence.
• Collaborate cross-functionally with operations and clinical leadership to anticipate and solve logistical challenges.

What You Bring

• 2+ years of experience in a healthcare operations, scheduling, or administrative support role (telehealth or behavioral health experience a plus).
• Strong organizational skills and attention to detail, with the ability to manage a high volume of tasks and communications.
• Excellent communication skills - professional, empathetic, and clear with patients, providers, and internal teams.
• Comfort with technology; experience using scheduling tools, EHRs, or CRM systems preferred.
• A problem-solving mindset and a calm, solutions-oriented approach to managing last-minute changes or conflicts.
• A mission-driven attitude and a desire to make a meaningful difference in behavioral health access and delivery.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Peregrine Health Corporate’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.